%
- Over all Percentage 94
- empty 8
Rated /5 from 964842882 Reviews
Australian Seniors Reviews
949492% of our customers are pleased with our products and services out of 964842882 customer reviews.
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Reviews
325-337 of 964 reviews
325-337 of 842 reviews
325-337 of 882 reviews
Martin Walters - 2 years ago
See my previous comments on the page before.
Seniors Home Insurance
Product Review
Erin from Australian Seniors was fantastic to deal with from start to finish. She was prompt and professional at all times and explained everything in an easy to understand way - in good English (for a change). She also called back exactly when she said she would every time. I can't speak for the "claims process" but I can thoroughly recommend the quoting and on-boarding process.
Service Review
See my previous comments on the page before.
Trusted Customer - 2 years ago
I called to get details of their home contents...
Seniors Home Insurance
Product Review
Great service on the phone. The assistant used clear and accurate language in answering our questions. A good value product but we have no claims experience to share.
Service Review
I called to get details of their home contents insurance. All our concerns were answered clearly and honestly. We were happy to change to this insurer after the phone call. Good service and a good value product.
Trusted Customer - 2 years ago
Very thorough competitive pricing
Seniors Home Insurance
Product Review
Service Review
Very thorough Competitive pricing
Lebby Panayiotou - 2 years ago
Good service, website is as it should be, easy to...
Seniors Home Insurance
Product Review
I purchased contents insurance using the website, my experience was positive, very smooth process and an excellent price.
Service Review
Good service, website is as it should be, easy to navigate straight forward.
Raymond Lindwall - 2 years ago
Quick response and clear and concise information...
Seniors Home Insurance
Product Review
Easy to deal with and very good value for money, as well as providing comfort in the knowledge that should trouble occur we have a solid backing.
Service Review
Quick response and clear and concise information provided.
William Tinker - 2 years ago
Not sure that i got any service from australian...
Seniors Home Insurance
Product Review
Attempting what should be a simple exercise of obtaining contents insurance, took a series of online questions, followed by a 20 minute phone conversation, followed by a second 20 minute conversation. In the end the price was the cheapest, but... the two biggest concerns I had were not addressed. 1. I was not able to cover my laptop computer as a "mobile valuable" for trips away from home. 2. The only payment option was direct debit out of my bank account, whereas I prefer to pay by bank transfer or B-Pay. So it ended up being a reluctant purchase.
Service Review
Not sure that I got any service from Australian Seniors directly - I was dealing with an insurance agent on their behalf.
Trusted Customer - 2 years ago
Brilliant
Seniors Home Insurance
Product Review
Value for money, very pleasant, helpful & patient staff.
Service Review
Brilliant
Philip Brown - 2 years ago
I already have.
Seniors Home Insurance
Product Review
Very good service from Brian and it was a nice surprise to talk to someone that we could understand. (increase his salary!!!!!) We saved a considerable sum by taking out insurance with you. We were with our previous one for 20yrs but the premiums went sky high. So much for brand loyalty!!!!
Service Review
I already have.
Trusted Customer - 2 years ago
Poor. ill-informed staff. systems that didn't work...
Seniors Home Insurance
Product Review
Continual difficulties in getting any explanation from customer service reps on details of the nearly 20% increase in cost originally quoted. Difficulty in using the website to retrieve previous quote details if any alterations were made and nobody I spoke with could help with that. Inaccurate emails that seemed to be auto-generated but made little sense. I finally went ahead and renewed but it was a close call and next year I may just find another provider with systems more reliable and better informed customer-facing staff.
Service Review
Poor. Ill-informed staff. Systems that didn't work (like retrieving a previous quote).
Shane Middleton - 2 years ago
Used the online process went very smooth no...
Seniors Home Insurance
Product Review
Pricing seems to offer good value, new to them so have never made a claim or anything so cant rate that. Mind you only ever had one claim in over 30 years from previous insurance for a tree fall 10 years ago and this year they increased my premium by 42% so I changed insurance companies. Hopefully this company treats there customers better. Online worked really easy and simple didnt come across any issues and not overly complicated. So far very happy.
Service Review
used the online process went very smooth no complaints. Easy to fill out and didn't take long at all. Easy to know cost as it updates cost if you change anything instantly. So no waiting for quotes to come back.
Trusted Customer - 2 years ago
Seniors Home Insurance
Product Review
The staff were very friendly and helpful.
Trusted Customer - 2 years ago
Extremely knowledgeable and helpful staff.
Seniors Home Insurance
Product Review
Very knowledgeable staff. Answered all my questions well and provided extra information to make my decisions easy.
Service Review
Extremely knowledgeable and helpful staff.
Kevin Muir - 3 years ago
The simplicity of the online application
Seniors Home Insurance
Service Review
The simplicity of the online application
Trusted Customer - 3 years ago
Knowledgeable assistant very helpful.
Seniors Home Insurance
Service Review
Knowledgeable assistant very helpful.
Louise Sadler - 3 years ago
Best staff in any call centre; ever. really friendly,...
Seniors Home Insurance
Service Review
Best staff in any call centre; ever. Really friendly, polite and helpful. I've already given gold stars and elephant stamps to Nikki and Justin and kudos to Australian Seniors.
John Hegarty - 3 years ago
All aspects thoroughly explained and questions...
Seniors Home Insurance
Service Review
All aspects thoroughly explained and questions answered.
Trevor Cox - 3 years ago
Polite and easy to talk to
Seniors Home Insurance
Service Review
polite and easy to talk to
Trusted Customer - 3 years ago
Yes i would buy again and recommend them because of...
Seniors Home Insurance
Service Review
Yes I would buy again and recommend them because of their good and friendly service and good product and thinking of you as people not just as someone they can rip as much money out of like some companies do and tried to do to me
David Patty Lawrance - 3 years ago
Great friendly service, good rates and very...
Seniors Home Insurance
Service Review
Great friendly service, good rates and very understanding
Trusted Customer - 3 years ago
Angelo was very kind and patient with the whole...
Seniors Home Insurance
Service Review
Angelo was very kind and patient with the whole process. He took to time to answer my questions and made sure I understood what my options were.
Ross Coyle - 3 years ago
I wanted a quote online to achieve the best discount...
Seniors Home Insurance
Service Review
I wanted a quote online to achieve the best discount offered (30%) for home and contents insurance. The system told me to call customer service. The system could not complete my quote and did not tell me why so that I could reconsider and amend my selections. I then had to answer all the same questions to the customer service team member taking considerable time. I waited 4 days but did not receive the quote. So, I emailed customer care and asked for details to be included on the discounts and a copy of the questions and my responses. They emailed me a pdf of the quote but did not provide information on the discounts or a copy of the questions and my answers. So, I spoke to a team member again and he informed me I had been sent the wrong quote document. He sent the quote document that enabled me to view all of the questions and responses, but did not show the application of the discounts. I went back online and completed the quote and accepted/paid for the policy. The Certificate of Insurance also did not show what discounts had been applied! Note my previous insurer clearly shows the discounts applied and as this is a commercial term, I would have expected the same from Australian Seniors Insurance. Finally, the questions on security features do not allow for security screen doors with deadlocks (the only allowance is for windows). The questions also do not allow for non-monitored/back to base alarms systems.
David Atkinson - 3 years ago
Listened to our needs and assisted in achieving...
Seniors Home Insurance
Service Review
listened to our needs and assisted in achieving required results.
Keith Hunt - 3 years ago
Your fees were more than a 3rd cheaper than the most...
Seniors Home Insurance
Service Review
Your fees were more than a 3rd cheaper than the most expensive & I appreciate what you do for seniors. It's not okay to just buy for the rewards points weather it be an Airline or a Supermarket chain all of which make BILLIONS of dollars in profit rather than pass those profits back down the chain with cheaper raters.
Wayne Kingston - 3 years ago
Excellent service and ease of completion of insurance...
Seniors Home Insurance
Service Review
Excellent service and ease of completion of Insurance policies
Martin Walters - 2 years ago
Erin from australian seniors was fantastic to deal...
Seniors Home Insurance
Product Review
Erin from Australian Seniors was fantastic to deal with from start to finish. She was prompt and professional at all times and explained everything in an easy to understand way - in good English (for a change). She also called back exactly when she said she would every time. I can't speak for the "claims process" but I can thoroughly recommend the quoting and on-boarding process.
Trusted Customer - 2 years ago
Great service on the phone. the assistant used clear...
Seniors Home Insurance
Product Review
Great service on the phone. The assistant used clear and accurate language in answering our questions. A good value product but we have no claims experience to share.
Trusted Customer - 2 years ago
Seniors Home Insurance
Product Review
Lebby Panayiotou - 2 years ago
I purchased contents insurance using the website, my...
Seniors Home Insurance
Product Review
I purchased contents insurance using the website, my experience was positive, very smooth process and an excellent price.
Raymond Lindwall - 2 years ago
Easy to deal with and very good value for money, as...
Seniors Home Insurance
Product Review
Easy to deal with and very good value for money, as well as providing comfort in the knowledge that should trouble occur we have a solid backing.
William Tinker - 2 years ago
Attempting what should be a simple exercise of...
Seniors Home Insurance
Product Review
Attempting what should be a simple exercise of obtaining contents insurance, took a series of online questions, followed by a 20 minute phone conversation, followed by a second 20 minute conversation. In the end the price was the cheapest, but... the two biggest concerns I had were not addressed. 1. I was not able to cover my laptop computer as a "mobile valuable" for trips away from home. 2. The only payment option was direct debit out of my bank account, whereas I prefer to pay by bank transfer or B-Pay. So it ended up being a reluctant purchase.
Trusted Customer - 2 years ago
Value for money, very pleasant, helpful & patient...
Seniors Home Insurance
Product Review
Value for money, very pleasant, helpful & patient staff.
Philip Brown - 2 years ago
Very good service from brian and it was a nice...
Seniors Home Insurance
Product Review
Very good service from Brian and it was a nice surprise to talk to someone that we could understand. (increase his salary!!!!!) We saved a considerable sum by taking out insurance with you. We were with our previous one for 20yrs but the premiums went sky high. So much for brand loyalty!!!!
Trusted Customer - 2 years ago
Continual difficulties in getting any explanation from...
Seniors Home Insurance
Product Review
Continual difficulties in getting any explanation from customer service reps on details of the nearly 20% increase in cost originally quoted. Difficulty in using the website to retrieve previous quote details if any alterations were made and nobody I spoke with could help with that. Inaccurate emails that seemed to be auto-generated but made little sense. I finally went ahead and renewed but it was a close call and next year I may just find another provider with systems more reliable and better informed customer-facing staff.
Shane Middleton - 2 years ago
Pricing seems to offer good value, new to them so have...
Seniors Home Insurance
Product Review
Pricing seems to offer good value, new to them so have never made a claim or anything so cant rate that. Mind you only ever had one claim in over 30 years from previous insurance for a tree fall 10 years ago and this year they increased my premium by 42% so I changed insurance companies. Hopefully this company treats there customers better. Online worked really easy and simple didnt come across any issues and not overly complicated. So far very happy.
Trusted Customer - 2 years ago
The staff were very friendly and helpful.
Seniors Home Insurance
Product Review
The staff were very friendly and helpful.
Trusted Customer - 2 years ago
Very knowledgeable staff. answered all my questions...
Seniors Home Insurance
Product Review
Very knowledgeable staff. Answered all my questions well and provided extra information to make my decisions easy.
Cover your home & contents today
For cover of the things you’ve worked hardest for, get a quote from our friendly team today on 1300 009 348. You can also request a call-back at a time that suits you.