General Frequently Asked Questions

What is Seniors Landlords Insurance?

Seniors Landlords Insurance covers you for a wide range of losses or damages incurred while renting out your property. It is used to cover you for loss or damage due to natural disasters, theft or malicious damage, as well as damage due to the sudden, unexpected or accidental escape of liquid.

How much does this policy cost?

Your premiums will depend on a variety of factors such as the location and type of property you own, your building and contents sum insured, and basic excess levels chosen.

What’s the difference between Seniors Landlords Insurance and Seniors Home/Contents Insurance?

While home & contents insurance also covers your property for certain expenses, it will not cover damage incurred while your property is being used for rental purposes. Landlords insurance is designed specifically for rental properties, covering not only natural events but also malicious damage caused by a tenant.

How do I lodge a landlords insurance claim?

It’s easy to lodge a landlords insurance claim with Australian Seniors.  You can lodge a claim online.

Alternatively, you can call our claims team on 13 13 43 and our personal claims agents will help you through the process, step by step.

Can I cancel my policy?

Yes. With Seniors Landlords Insurance, you can cancel your policy at any time by contacting us. If you’ve already paid a yearly premium, you will receive a refund less the cost of cover up to the point of cancellation. You can also cancel your policy for a full refund within 14 days of purchasing if you are not completely satisfied, provided you have not made a claim in this time.

How do I pay my premiums?

You can easily pay your premiums by credit card or direct debit from your bank account. You can also set the frequency of premium payments to suit you, be it monthly or annually. Please note, you will pay less by paying annually.

Will this policy cover my property if it is unoccupied?

Yes – Seniors Landlords Insurance will continue to provide cover for your property for up to 90 consecutive days of vacancy. This means your cover will remain in place even if you are in between tenants. However, you must ensure your property is still maintained during this time with regular weekly check-ins and necessary yard work carried out.

You will also need to advise us of any changes in the status of your property as soon as you become aware. 

How often does my property need to be inspected?

We require you to carry out an authorised inspection of your property at least once a year. An inspection will also be required at the commencement of a new rental agreement, or when existing tenants vacate your property.

Are there any exclusions under this policy?

As with any insurance product, there are general exclusions not covered by Seniors Landlords Insurance. Refer to the PDS for a full list of exclusions.

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Protect your investment plans today

Talk to our friendly team about protecting your rental property today. We’re here 8am to 8pm Monday to Friday and 9am to 2pm Saturdays on 1300 594 204. You can also request a call-back at a time that suits you.