Life and Funeral Insurance
1300 050 510Monday to Friday, 8am to 8pm, AEST
1300 946 742Monday to Friday, 8am to 8pm, AEST
Car, Home, Contents and Landlords Insurance
1300 027 891Monday to Friday, 8am to 7pm, AEST
1300 674 590Monday to Friday, 8am to 8pm, AEST
1300 051 095Monday to Friday, 8am to 7pm, AEST
Saturday 8am to 5pm AEST
We hope that you never have a reason to complain, but if you do, we will do our best to work with you to resolve it.
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 13 13 43.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS)
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy