Travel Insurance Claims

Need to make a claim?

For your convenience, you now can access our easy-to-use Claim Centre which is a self-service claims platform, this is the quickest and most efficient way to lodge your claim with us.

Below are a few tips to ensure your claim is processed quickly. Lodge your claim now.

• Advise all claims to us within 30 days of a claim event as soon as reasonably practicable.

• You must submit all supporting documentation, e.g. medical reports, police reports, declarations, receipts, valuations or other such evidence we may request to assist us in the prompt resolution of Your claim.

• For liability claims do not make any admission or offer. Request the claim against You be put in writing.

• All losses under Luggage and Travel Documents must be reported to local authorities and/or Your Transport Provider and written acknowledgment obtained.

• In respect of overseas medical claims You should submit claims to Your private health insurance provider prior to lodgement with Chubb.

• Immediately report any luggage loss or damage to the airline or carrier involved and submit a claim to them. In some instances they may be responsible for the damage and/or loss.

• Use the Chubb Assistance Line 61 2 8907 5666 for specific assistance on all travel emergency matters whilst travelling overseas.

Alternatively download the claim form. Please send your completed claim form to travelclaims.au@chubb.com or post to Chubb at the below address:

Chubb Claims Accident & Health

GPO Box 4065
Sydney NSW 2001

For claims assistance, please call 13 13 43