Need to make a claim?


You can submit your claim online.


You can submit your claim by post or email by completing a claim form. Email Allianz Global Assistance at or call 1300 051 095.

Call emergency services immediately if your condition is life threatening. For 24-hour emergency assistance, please call Allianz Global Assistance on +61 7 3305 7499 if you’re overseas or 1800 010 075 if you’re in Australia.

Helpful information

  • Always keep your policy number handy when you travel. It will help us to help you faster if you need to call.
  • Call emergency services immediately if your condition is life threatening. 
  • In the event of an overseas emergency, please notify us as soon as possible, 24 hours a day 7 days a week via 24-hour emergency assistance by calling +61 7 3305 7499 if you’re overseas or 1800 010 075 if you’re in Australia. 

  • Keep receipts for expenses and lost or stolen goods.
  • Hang on to any valuables that get damaged as we may be able to repair them.
  • If your trip is delayed or cancelled, always get written confirmation from the travel agent, tour operator or airline.

Travel the safer way

For cover during your trip, get travel insurance today.