Need to make a claim?


You can submit your claim online.


Alternatively download the claim form. Please send your completed claim form to or post to Hollard at the below address:

Australian Seniors Travel
Locked Bag 2010
St Leonards NSW 1590

You can call us

If you have a medical emergency

If you’re overseas, call +61 2 8883 7006 

If you’re in Australia, call 02 8883 7006 

For all other claims

If you’re overseas, call +61 2 8883 7005 

If you’re in Australia, call 02 8883 7005 

Monday to Friday, 9:00am to 5:00pm, AEST

Helpful information

  • Always keep your policy number handy when you travel. It will help us to help you faster if you need to call.
  • In the event of an overseas emergency notify us as soon as possible, 24 hours a day 7 days a week on 24-hour emergency assistance: +61 2 8883 7006.
  • Keep receipts for expenses and lost or stolen goods.
  • Hang on to any valuables that get damaged – we may be able to repair them.
  • If your journey is delayed or cancelled, always get written confirmation from the travel agent, tour operator or airline.

Travel the safer way

For total peace of mind on your trip call our friendly team today on 1300 051 095. We are here 8am to 8pm Monday to Friday.