<ul> <li>Ensure everyone is safe and secure.</li> <li>If you’re able to, move the car to prevent further damage or if needed arrange towing.</li> <li>Contact emergency services if required.</li></ul>

Car Insurance Claims

Q: Step 1: Safety first

&lt;ul&gt; &lt;li&gt;Ensure everyone is safe and secure.&lt;/li&gt; &lt;li&gt;If you’re able to, move the car to prevent further damage or if needed arrange towing.&lt;/li&gt; &lt;li&gt;Contact emergency services if required.&lt;/li&gt;&lt;/ul&gt;

Q: Step 2: Gather information

&lt;ul&gt; &lt;li&gt;Take photos of the damage and the scene.&lt;/li&gt; &lt;li&gt;Collect details from all parties involved (names, contact information, registration numbers, insurer).&lt;/li&gt; &lt;li&gt;Record the time, location, and circumstances of the incident.&lt;/li&gt; &lt;li&gt;Have your license details ready.&lt;/li&gt;&lt;/ul&gt;

Q: Step 3: Lodge your claim

&lt;p&gt;The claims administrator for Seniors Car Insurance is the Hollard Insurance Company Pty Ltd (Hollard) – so if you need to make a claim, Hollard’s claims consultants are ready to help.&lt;/p&gt;&lt;ul&gt; &lt;li&gt;&lt;strong&gt;Online&lt;/strong&gt;: Log into My Account to &lt;a href=&quot;https://selfservice.seniors.com.au/Account/Login&quot;&gt;start your claim&lt;/a&gt;.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Phone&lt;/strong&gt;: Call us on&amp;nbsp;&lt;span class=&quot;tel strong&quot;&gt;13 13 43&lt;/span&gt;, we’re available 24/7 for emergency claims support.&lt;/p&gt;

Make a claim

We understand that making a claim can feel overwhelming. That’s why our process is designed to be simple, supportive, and available 24/7 so you can focus on what matters most. The easiest way to lodge your claim is on the My Account portal, or you can call us on 13 13 43.

How to make a claim

Step 1: Safety first

Ensure everyone is safe and secure.
If you’re able to, move the car to prevent further damage or if needed arrange towing.
Contact emergency services if required.

Step 2: Gather information

Take photos of the damage and the scene.
Collect details from all parties involved (names, contact information, registration numbers, insurer).
Record the time, location, and circumstances of the incident.
Have your license details ready.

Step 3: Lodge your claim

The claims administrator for Seniors Car Insurance is the Hollard Insurance Company Pty Ltd (Hollard) – so if you need to make a claim, Hollard’s claims consultants are ready to help.

Online: Log into My Account to start your claim.
Phone: Call us on 13 13 43, we’re available 24/7 for emergency claims support.

What happens next?

Quote

We’ll nominate a trusted repairer near you. If your car is driveable, take it in for a quote.

Assess

Our claims team will review and assess the quote and damages.

Outcome

Repairs approved: We’ll arrange repairs or provide a settlement. Excess(es) may apply.
Total loss: If your car is written off, we’ll pay the insured value, less any excess(es), unexpired portion of your registration and Compulsory Third Party. There may be other deductions depending on your circumstances.
Below excess: Your policy doesn’t cover you for any claim amount below any excess(es) that you must pay.
Outside coverage: Claims outside your policy coverage can’t be paid. Refer to your PDS for details of what your policy covers.

Drive with confidence today

For ultimate peace of mind on the road, get a quote from our friendly team today on 1300 760 157. You can also request a call-back at a time that suits you.

REQUEST A CALL BACK

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