We understand that making a claim can feel overwhelming. That’s why our process is designed to be simple, supportive, and available 24/7 so you can focus on what matters most. The easiest way to lodge your claim is on the My Account portal, or you can call us on 13 13 43.
How to make a claim
Step 1: Stay safe
- Ensure everyone is safe and secure.
- Contact emergency services if required.
Step 2: Gather information
- Take photos of the damage and the scene.
- Collect any relevant documentation to support your claim (such as receipts, reports or evidence of ownership).
Do not:
- admit guilt or fault (except to police);
- negotiate any claim payment;
- approve repairs (unless essential to prevent further loss); or
- dispose of damaged property.
Step 3: Lodge your claim
The claims administrator for Seniors Home and Contents Insurance is the Hollard Insurance Company Pty Ltd (Hollard), so if you need to make a claim, Hollard’s claims consultants are ready to help.
- Online: Log into My Account to start your claim.
- Phone: Call us on 13 13 43, we’re available 24/7 for emergency claims support.
Cover your home & contents today
For cover of the things you’ve worked hardest for, get a quote from our friendly team today on 1300 009 348. You can also request a call-back at a time that suits you.