<ul> <li>Ensure everyone is safe and secure.</li> <li>Contact emergency services if required.</li></ul>

Home, Contents and Landlords Insurance Claims

Q: Step 1: Stay safe

&lt;ul&gt; &lt;li&gt;Ensure everyone is safe and secure.&lt;/li&gt; &lt;li&gt;Contact emergency services if required.&lt;/li&gt;&lt;/ul&gt;

Q: Step 2: Gather information

&lt;ul&gt; &lt;li&gt;Take photos of the damage and the scene.&lt;/li&gt; &lt;li&gt;Collect any relevant documentation to support your claim (such as receipts, reports or evidence of ownership).&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Do not:&lt;/p&gt;&lt;ul&gt; &lt;li&gt;admit guilt or fault (except to police);&lt;/li&gt; &lt;li&gt;negotiate any claim payment;&lt;/li&gt; &lt;li&gt;approve repairs (unless essential to prevent further loss); or&lt;/li&gt; &lt;li&gt;dispose of damaged property.&lt;/li&gt;&lt;/ul&gt;

Q: Step 3: Lodge your claim

&lt;p&gt;The claims administrator for Seniors Home and Contents Insurance is the Hollard Insurance Company Pty Ltd (Hollard), so if you need to make a claim, Hollard’s claims consultants are ready to help.&lt;/p&gt;&lt;ul&gt; &lt;li&gt;&lt;strong&gt;Online&lt;/strong&gt;: Log into My Account to &lt;a href=&quot;https://selfservice.seniors.com.au/Account/Login&quot;&gt;start your claim&lt;/a&gt;.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Phone&lt;/strong&gt;: Call us on&amp;nbsp;&lt;span class=&quot;tel strong&quot;&gt;13 13 43&lt;/span&gt;, we’re available 24/7 for emergency claims&amp;nbsp;support.&lt;/p&gt;

Make a claim

We understand that making a claim can feel overwhelming. That’s why our process is designed to be simple, supportive, and available 24/7 so you can focus on what matters most. The easiest way to lodge your claim is on the My Account portal, or you can call us on 13 13 43.

How to make a claim

Step 1: Stay safe

Ensure everyone is safe and secure.
Contact emergency services if required.

Step 2: Gather information

Take photos of the damage and the scene.
Collect any relevant documentation to support your claim (such as receipts, reports or evidence of ownership).

Do not:

admit guilt or fault (except to police);
negotiate any claim payment;
approve repairs (unless essential to prevent further loss); or
dispose of damaged property.

Step 3: Lodge your claim

The claims administrator for Seniors Home and Contents Insurance is the Hollard Insurance Company Pty Ltd (Hollard), so if you need to make a claim, Hollard’s claims consultants are ready to help.

Online: Log into My Account to start your claim.
Phone: Call us on 13 13 43, we’re available 24/7 for emergency claims support.

What happens next?

Quote

We’ll arrange for a trusted repairer/builder near you to inspect the damage, organise any emergency repairs and write a report.

Access

Our claims team and assessor will review quotes and damage and thereafter give approval to repair the damage or replace your goods if the event is covered by the policy.

Outcome

Repairs approved: We’ll arrange repairs or provide a settlement. Excess(es) may apply.
- Home insurance: The builder contacts you and starts work after excess is paid.
- Contents insurance: The supplier arranges replacements; excess is paid to us or deducted from your settlement.
Below excess: Your policy doesn’t cover you for any claim amount below any excess(es) that you must pay.

Cover your home & contents today

For cover of the things you’ve worked hardest for, get a quote from our friendly team today on 1300 009 348. You can also request a call-back at a time that suits you.

Request a call back

Get a quote now