%
- Over all Percentage 90
- empty 8
Rated /5 from 490490355 Reviews
Australian Seniors Reviews
909090% of our customers are pleased with our products and services out of 490490355 customer reviews.
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Reviews
121-133 of 490 reviews
121-133 of 490 reviews
121-133 of 355 reviews
Trusted Customer - 6 years ago
Nick was extremely helpful and very knowledgeable...
Seniors Pet Insurance
Product Review
Very reasonably priced for pensioners
Service Review
Nick was extremely helpful and very knowledgeable about his product
Derek Pugh - 6 years ago
Yes i would recommend them especially being a senior....
Seniors Pet Insurance
Service Review
Yes I would recommend them especially being a senior. Service was very good. Overall very happy.
Nigel Webster - 6 years ago
Knowledgeable, professional and friendly.
Seniors Pet Insurance
Product Review
Comprehensive product which is flexible in delivery.
Service Review
Knowledgeable, professional and friendly.
Trusted Customer - 6 years ago
Helpful over phone, incorrect pets name corrected
Seniors Pet Insurance
Product Review
Great service helpful staff
Service Review
Helpful over phone, incorrect pets name corrected
Trusted Customer - 6 years ago
Explained details but basically read off the script -...
Seniors Pet Insurance
Service Review
Explained details but basically read off the script - all such details were available on website. Did not explain the details of claiming very well - found out after I joined - basically you need to get Vet to sign off which could be an issue in a busy practice - putting in an item number and sending receipt should be sufficient like for humans!
Helen Dean - 6 years ago
Nearly all was explained apart from the $300.00 annual...
Seniors Pet Insurance
Product Review
What does the sublimit mean? Do we only get that amount per year fr consultation fees??????
Service Review
Nearly all was explained apart from the $300.00 annual sublimit. Does this mean I can only claim up to that much in consultation fees?
Garry Nicholas - 6 years ago
All good
Seniors Pet Insurance
Service Review
all good
Ian Gates - 6 years ago
We were promised an email containing the policy...
Seniors Pet Insurance
Product Review
Efficient and helpful, but the promised email has NOT arrived!
Service Review
we were promised an email containing the policy statement and this has NOT arrived!
Annick Fogg - 6 years ago
The salesperson was very pleasant and helpful,...
Seniors Pet Insurance
Service Review
The salesperson was very pleasant and helpful, answering all my questions
Yvette Stoodley - 6 years ago
The service was very good that your employee gave
Seniors Pet Insurance
Product Review
The cost was about middle to everyone else
Service Review
The service was very good that your employee gave
Trusted Customer - 6 years ago
Don't leave your customers on hold forever. ask for...
Seniors Pet Insurance
Product Review
Unsure of how good it actually is when testec
Service Review
Don't leave your customers on hold forever. Ask for their phone numbers and return their calls. Inform people when money cannot be taken from their accounts. I keep asking for the same information and always get completely different answers. I am seriously investigating a different insurance
Trusted Customer - 6 years ago
Very friendly and helpful staff member. later i...
Seniors Pet Insurance
Service Review
Very friendly and helpful staff member. Later I realised I had an additional question - does the policy cover public liability? I and rang back to get the answer, which is no. I want to switch from another company, Petplan, but they cover public liability so now I'm not sure whether to switch or not. Maybe insurance companies should be more upfront about whether they cover public liability, which only a few of them do. Also, consumer organisations and comparison websites should include this issue. Aust consumers assn and the 'compare' site I used don't. I think it's a big issue, being sued could be bankrupting, whereas big pet bills would be unlikely to.
Trusted Customer - 6 years ago
Nick was extremely helpful and very knowledgeable...
Seniors Pet Insurance
Service Review
Nick was extremely helpful and very knowledgeable about his product
Derek Pugh - 6 years ago
Yes i would recommend them especially being a senior....
Seniors Pet Insurance
Service Review
Yes I would recommend them especially being a senior. Service was very good. Overall very happy.
Nigel Webster - 6 years ago
Knowledgeable, professional and friendly.
Seniors Pet Insurance
Service Review
Knowledgeable, professional and friendly.
Trusted Customer - 6 years ago
Helpful over phone, incorrect pets name corrected
Seniors Pet Insurance
Service Review
Helpful over phone, incorrect pets name corrected
Trusted Customer - 6 years ago
Explained details but basically read off the script -...
Seniors Pet Insurance
Service Review
Explained details but basically read off the script - all such details were available on website. Did not explain the details of claiming very well - found out after I joined - basically you need to get Vet to sign off which could be an issue in a busy practice - putting in an item number and sending receipt should be sufficient like for humans!
Helen Dean - 6 years ago
Nearly all was explained apart from the $300.00 annual...
Seniors Pet Insurance
Service Review
Nearly all was explained apart from the $300.00 annual sublimit. Does this mean I can only claim up to that much in consultation fees?
Garry Nicholas - 6 years ago
All good
Seniors Pet Insurance
Service Review
all good
Ian Gates - 6 years ago
We were promised an email containing the policy...
Seniors Pet Insurance
Service Review
we were promised an email containing the policy statement and this has NOT arrived!
Annick Fogg - 6 years ago
The salesperson was very pleasant and helpful,...
Seniors Pet Insurance
Service Review
The salesperson was very pleasant and helpful, answering all my questions
Yvette Stoodley - 6 years ago
The service was very good that your employee gave
Seniors Pet Insurance
Service Review
The service was very good that your employee gave
Trusted Customer - 6 years ago
Don't leave your customers on hold forever. ask for...
Seniors Pet Insurance
Service Review
Don't leave your customers on hold forever. Ask for their phone numbers and return their calls. Inform people when money cannot be taken from their accounts. I keep asking for the same information and always get completely different answers. I am seriously investigating a different insurance
Trusted Customer - 6 years ago
Very friendly and helpful staff member. later i...
Seniors Pet Insurance
Service Review
Very friendly and helpful staff member. Later I realised I had an additional question - does the policy cover public liability? I and rang back to get the answer, which is no. I want to switch from another company, Petplan, but they cover public liability so now I'm not sure whether to switch or not. Maybe insurance companies should be more upfront about whether they cover public liability, which only a few of them do. Also, consumer organisations and comparison websites should include this issue. Aust consumers assn and the 'compare' site I used don't. I think it's a big issue, being sued could be bankrupting, whereas big pet bills would be unlikely to.
Yvonne Mason - 7 years ago
Haven't read through it all yet but believe i have...
Seniors Pet Insurance
Product Review
haven't read through it all yet but believe i have what i asked for
Lynette I'anson - 7 years ago
Excellent pricing for same service as other companies
Seniors Pet Insurance
Product Review
Excellent pricing for same service as other companies
Leo Hayes - 7 years ago
You did a good job will see how good though when a ...
Seniors Pet Insurance
Product Review
you did a good job will see how good though when a claim is put in??
Trusted Customer - 7 years ago
Very comparative insurance provided
Seniors Pet Insurance
Product Review
Very comparative insurance provided
Mary Perry - 7 years ago
I hope that when i need to claim on this pet insurance...
Seniors Pet Insurance
Product Review
I hope that when I need to claim on this pet insurance that I will get 5 star treatment.
Robert Clarke - 7 years ago
As i said we will wait to see what happens when i have...
Seniors Pet Insurance
Product Review
as i said we will wait to see what happens when i have to make a claim,like many insurance companies they dont like paying out,but i hope we do not have to make any major claim
Valerie Rose - 7 years ago
More than comparable with other products on the...
Seniors Pet Insurance
Product Review
More than comparable with other products on the market, offering more in annual benefits. Friendly staff swayed the purchase
Monique Cutting - 7 years ago
Cheapest for the same product that is mostly out...
Seniors Pet Insurance
Product Review
Cheapest for the same product that is mostly out there. Have only just aquired this product so have not yet made a claim and have no idea as yet how easy this will be.
Tracey-Lee Love - 7 years ago
Very helpful, went through every thing with me and...
Seniors Pet Insurance
Product Review
Very helpful, went through every thing with me and asked me if I understood happy with insurance.
Theresa Medlock - 7 years ago
The product i purchased covers my puppy for everything...
Seniors Pet Insurance
Product Review
The product I purchased covers my puppy for everything so I can relax knowing she is in good hands and protected.
Frederick Roy Benson - 7 years ago
We can afford to pay for this pet insurance ...
Seniors Pet Insurance
Product Review
We can afford to pay for this pet insurance ...
Trusted Customer - 7 years ago
Seniors Pet Insurance
Product Review
Protect your pet today
To find out how little it can cost you to provide quality care and treatment for your pet, talk to our friendly, Australian-based customer service team today. You can get a quote over the phone in minutes – call us on 1300 674 590.