%
- Over all Percentage 92
- empty 8
Rated /5 from 676462825677 Reviews
Australian Seniors Reviews
929292% of our customers are pleased with our products and services out of 6,7646,2825,677 customer reviews.
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Reviews
73-85 of 6764 reviews
73-85 of 6282 reviews
73-85 of 5677 reviews
Trusted Customer - a day ago
Wonderful very helpful and informative
Seniors Life Insurance
Product Review
They were very helpful on selecting the amount I could afford. The woman was so lovely she helped me a lot
Service Review
Wonderful very helpful and informative
Trusted Customer - a day ago
Excellent
Seniors Funeral Insurance
Product Review
My experience was excellent all my needs and questions were met. Very friendly and helpful staff… felt like I knew the person I was talking too because he was very helpful.
Service Review
Excellent
Thomas Stoya - a day ago
Seniors Car Insurance
Product Review
Great value for money and friendly customer service operators
Trusted Customer - a day ago
Person i dealt with was very patient
Seniors Car Insurance
Product Review
Person was great. But the cost of living etc. I believe insurance premiums are still high & customer should be considered more. You're still penalising good drivers with no claims over those who claim.
Service Review
Person I dealt with was very patient
Trusted Customer - a day ago
Seniors Life Insurance
Product Review
Great service easy understandable staff l who knew their product well.
Trusted Customer - a day ago
Very detailed
Seniors Car Insurance
Product Review
Helpful and efficient process
Service Review
Very detailed
Trusted Customer - a day ago
Seniors Home Insurance
Product Review
The application process is really simple and the premium was significantly lower than my previous insurer.
Alan Joseph Ryan - a day ago
Excellent service every thing was explained clearly so...
Seniors Life Insurance
Product Review
the policy has covered all my needs at a good price . Thankyou
Service Review
excellent service every thing was explained clearly so you understand everything
Chris Edwards - a day ago
Excellent agent
Seniors Car Insurance
Product Review
Good price, we site good / easy, agent on phone excellent. All the verbiage and verbal statements are horrible, replace with cooling off period and question answers to speed up the process and tedium.
Service Review
Excellent agent
Trusted Customer - a day ago
Site was easy to use. application was able to complete...
Seniors Car Insurance
Product Review
Site was good. Able to complete applicationa nd payment easily. Price was very competitive for the Hyundai Kona 2021.
Service Review
Site was easy to use. Application was able to complete without any hassle. The price for Car Insurance was very competitive.
Trusted Customer - a day ago
Seniors Car Insurance
Product Review
Only thing is you should be able to get the same deal on the phone as you get online
Trusted Customer - a day ago
A detailed comment was made on page 1 of this feedback...
Seniors Life Insurance
Product Review
I was very pleased with your first Representative Christian who was professional, understanding, kind and respectfully patient with my enquires. I would like to commend him highly. Sometimes elderly lonely people just want to have a little chat in between conducting business. Unfortunately I can not say the same for the second consultant Adrian, whom I was transferred to, for completion of the policy. While being very professional at his job, his manner to my additional enquiry was disappointing. While I understood and I took on board that he was following a set pattern of questions and was not to be interrupted, could I suggest that perhaps his customer service manner when conversing to aged clients be improved. It takes very little to be courteous, patience, and understanding when working in a company that is supposed to value and respect senior clients, as your company does. There are certain ways to get across a message without being what I consider a tad rude and condescending. When my husband passed away, three years ago, Seniors Life Insurance was there for me with kindness and compassion and I was greatly appreciative. Going on this premise, I decided to continue doing business with the company and increased my policy, because always in the past your reps were nothing but courteous. That is why I decided to enquire about the Life Insurance policy. But the interaction with your second representative left me feeling a bit angry and deflated, and I pondered the difference between the technique used between your two representatives, before deciding whether to cancel the policy and go elsewhere. Realising that this was a "one off" bad experience, I decided to stay with Seniors, nonetheless. And I am grateful for you providing this opportunity for the feedback so that another client, although they may be considered frustrating or infuriating with their enquiries, may be left at the end of the conversation with a sense of being in safe hands, thus having done something worthwhile for their loved ones, rather than being treated as a if they were nuisance. So please accept this as a positive as there is always room for improvement. and I would accept some form of response feedback from your company as as always word of mouth is very good for business. Thank you. Ann Marie Maitland
Service Review
A detailed comment was made on page 1 of this feedback as follows: and I was very pleased with your first Representative Christian who was professional, understanding, kind and respectfully patient with my enquires. I would like to commend him highly. Sometimes elderly lonely people just want to have a little chat in between conducting business. Unfortunately I can not say the same for the second consultant Adrian, whom I was transferred to, for completion of the policy. While being very professional at his job, his manner to my additional enquiry was disappointing. While I understood and I took on board that he was following a set pattern of questions and was not to be interrupted, could I suggest that perhaps his customer service manner when conversing to aged clients be improved. It takes very little to be courteous, patience, and understanding when working in a company that is supposed to value and respect senior clients, as your company does. There are certain ways to get across a message without being what I consider a tad rude and condescending. ETC ETC
Denise Harris - a month ago
N/a
Seniors Life Insurance
Service Review
N/A
Regina Stoltenberg - a month ago
Encouraging, realistic and supportive. your...
Seniors Home Insurance
Service Review
Encouraging, realistic and supportive. Your representative was very helpful in determining what I should do.
Trusted Customer - a month ago
Staff was friendly and informative.
Seniors Life Insurance
Service Review
Staff was friendly and informative.
Trusted Customer - a month ago
The sales person i dealt with was extremely courteous...
Seniors Life Insurance
Service Review
The sales person I dealt with was extremely courteous and very well spoken. I don't recall her name but she deserves a raise in my opinion.
Gaye Pinker - a month ago
Great nothing else but great communication and...
Seniors Life Insurance
Service Review
Great nothing else but great communication and understanding of the policy
Trusted Customer - 2 months ago
Great, madison was very good to deal with
Seniors Car Insurance
Service Review
Great, Madison was very good to deal with
Paul Mackie - 2 months ago
Good service online.
Seniors Car Insurance
Service Review
Good service online.
Trusted Customer - 2 months ago
Very happy with the information and assistance given.
Seniors Car Insurance
Service Review
Very happy with the information and assistance given.
Trusted Customer - 2 months ago
Was easy to shop for what i needed
Seniors Car Insurance
Service Review
was easy to shop for what i needed
Trusted Customer - 2 months ago
Good service, thorough and helpful.
Seniors Car Insurance
Service Review
Good service, thorough and helpful.
Trusted Customer - 2 months ago
Very good
Seniors Home Insurance
Service Review
Very good
Trusted Customer - 2 months ago
Very helpful polite customer service on the phone
Seniors Car Insurance
Service Review
Very helpful polite customer service on the phone
Trusted Customer - a day ago
They were very helpful on selecting the amount i could...
Seniors Life Insurance
Product Review
They were very helpful on selecting the amount I could afford. The woman was so lovely she helped me a lot
Trusted Customer - a day ago
My experience was excellent all my needs and questions...
Seniors Funeral Insurance
Product Review
My experience was excellent all my needs and questions were met. Very friendly and helpful staff… felt like I knew the person I was talking too because he was very helpful.
Thomas Stoya - a day ago
Great value for money and friendly customer service...
Seniors Car Insurance
Product Review
Great value for money and friendly customer service operators
Trusted Customer - a day ago
Person was great. but the cost of living etc. i...
Seniors Car Insurance
Product Review
Person was great. But the cost of living etc. I believe insurance premiums are still high & customer should be considered more. You're still penalising good drivers with no claims over those who claim.
Trusted Customer - a day ago
Great service easy understandable staff l who knew...
Seniors Life Insurance
Product Review
Great service easy understandable staff l who knew their product well.
Trusted Customer - a day ago
Helpful and efficient process
Seniors Car Insurance
Product Review
Helpful and efficient process
Trusted Customer - a day ago
The application process is really simple and the...
Seniors Home Insurance
Product Review
The application process is really simple and the premium was significantly lower than my previous insurer.
Alan Joseph Ryan - a day ago
The policy has covered all my needs at a good price ....
Seniors Life Insurance
Product Review
the policy has covered all my needs at a good price . Thankyou
Chris Edwards - a day ago
Good price, we site good / easy, agent on phone...
Seniors Car Insurance
Product Review
Good price, we site good / easy, agent on phone excellent. All the verbiage and verbal statements are horrible, replace with cooling off period and question answers to speed up the process and tedium.
Trusted Customer - a day ago
Site was good. able to complete applicationa nd...
Seniors Car Insurance
Product Review
Site was good. Able to complete applicationa nd payment easily. Price was very competitive for the Hyundai Kona 2021.
Trusted Customer - a day ago
Only thing is you should be able to get the same deal...
Seniors Car Insurance
Product Review
Only thing is you should be able to get the same deal on the phone as you get online
Trusted Customer - a day ago
I was very pleased with your first representative...
Seniors Life Insurance
Product Review
I was very pleased with your first Representative Christian who was professional, understanding, kind and respectfully patient with my enquires. I would like to commend him highly. Sometimes elderly lonely people just want to have a little chat in between conducting business. Unfortunately I can not say the same for the second consultant Adrian, whom I was transferred to, for completion of the policy. While being very professional at his job, his manner to my additional enquiry was disappointing. While I understood and I took on board that he was following a set pattern of questions and was not to be interrupted, could I suggest that perhaps his customer service manner when conversing to aged clients be improved. It takes very little to be courteous, patience, and understanding when working in a company that is supposed to value and respect senior clients, as your company does. There are certain ways to get across a message without being what I consider a tad rude and condescending. When my husband passed away, three years ago, Seniors Life Insurance was there for me with kindness and compassion and I was greatly appreciative. Going on this premise, I decided to continue doing business with the company and increased my policy, because always in the past your reps were nothing but courteous. That is why I decided to enquire about the Life Insurance policy. But the interaction with your second representative left me feeling a bit angry and deflated, and I pondered the difference between the technique used between your two representatives, before deciding whether to cancel the policy and go elsewhere. Realising that this was a "one off" bad experience, I decided to stay with Seniors, nonetheless. And I am grateful for you providing this opportunity for the feedback so that another client, although they may be considered frustrating or infuriating with their enquiries, may be left at the end of the conversation with a sense of being in safe hands, thus having done something worthwhile for their loved ones, rather than being treated as a if they were nuisance. So please accept this as a positive as there is always room for improvement. and I would accept some form of response feedback from your company as as always word of mouth is very good for business. Thank you. Ann Marie Maitland
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