%
- Over all Percentage 92
- empty 8
Rated /5 from 676762855681 Reviews
Australian Seniors Reviews
929292% of our customers are pleased with our products and services out of 6,7676,2855,681 customer reviews.
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Reviews
1273-1285 of 6767 reviews
1273-1285 of 6285 reviews
1273-1285 of 5681 reviews
Trusted Customer - 2 years ago
Seniors Funeral Insurance
Product Review
Website was easy to navigate and once my request was made I received a follow up phone call within 15 minutes. Customer service was excellent having the process explained fully. I would definitely recommend Seniors insurance.
Lebby Panayiotou - 2 years ago
Good service, website is as it should be, easy to...
Seniors Home Insurance
Product Review
I purchased contents insurance using the website, my experience was positive, very smooth process and an excellent price.
Service Review
Good service, website is as it should be, easy to navigate straight forward.
Raymond Lindwall - 2 years ago
Quick response and clear and concise information...
Seniors Home Insurance
Product Review
Easy to deal with and very good value for money, as well as providing comfort in the knowledge that should trouble occur we have a solid backing.
Service Review
Quick response and clear and concise information provided.
William Tinker - 2 years ago
Not sure that i got any service from australian...
Seniors Home Insurance
Product Review
Attempting what should be a simple exercise of obtaining contents insurance, took a series of online questions, followed by a 20 minute phone conversation, followed by a second 20 minute conversation. In the end the price was the cheapest, but... the two biggest concerns I had were not addressed. 1. I was not able to cover my laptop computer as a "mobile valuable" for trips away from home. 2. The only payment option was direct debit out of my bank account, whereas I prefer to pay by bank transfer or B-Pay. So it ended up being a reluctant purchase.
Service Review
Not sure that I got any service from Australian Seniors directly - I was dealing with an insurance agent on their behalf.
Mike Rucitto - 2 years ago
Easy
Seniors Car Insurance
Product Review
better price and more options than other companies
Service Review
easy
Trusted Customer - 2 years ago
Excellent customer service.
Seniors Life Insurance
Product Review
Very quick and easy to set up.
Service Review
Excellent customer service.
Theodoros Kyriakides - 2 years ago
Thanks.
Seniors Car Insurance
Product Review
Service Review
Thanks.
Trusted Customer - 2 years ago
Excellent
Seniors Funeral Insurance
Product Review
I/we enquired about funeral insurance after just going through with a son's funeral. He had no money and we had very little, so this solution seemed obvious. The rates seem ok, but with us being pensioners time will tell. The time and patience spent by your rep was very good, thank you.
Service Review
Excellent
Warwick Bourke - 2 years ago
Great service, very knowledgeable ...
Seniors Car Insurance
Product Review
Great customer service and a reasonable price quoted. I haven't decided whether I will take a policy yet. Still shopping around.
Service Review
Great service, very knowledgeable representative. I'm still undecided and shopping around for the best price.
Trusted Customer - 2 years ago
Bit confused ive all ready filled it out
Seniors Life Insurance
Product Review
Hi i was pleased with the process of my life insurance that i done . The person that helped me was very helpful polite .he spoke very clearly. Im very happy
Service Review
Bit confused ive all ready filled it out
Craig Bellinger - 2 years ago
Seniors Car Insurance
Product Review
Seems to be good value for money Easy to set up online.
Trusted Customer - 2 years ago
Below expectations. understanding of service level of...
Seniors Car Insurance
Product Review
Competitive quote. Still waiting on confirmation paperwork. Also went for roadside assist but found this very difficult to get specific information i required. All I obtained thru Australian seniors when I rang was exactly what I had already read. Surely when you sell a policy you would know all the details. Time will tell if its right for me. Will have no issue with switching providers if not a good experience
Service Review
Below expectations. Understanding of service level of roadside assist poor
David Patty Lawrance - 2 years ago
Great friendly service, good rates and very...
Seniors Home Insurance
Service Review
Great friendly service, good rates and very understanding
Trusted Customer - 2 years ago
In process of switching car insurance over to them for...
Seniors Car Insurance
Service Review
In process of switching car Insurance over to them for 2 cars. On line sign up process works ok but post that it is a Pandoras Box. You either get inundated with phone calls post any on line process or the opposite where they promise to call you back at a more convenient and pre arranged time and don't. No apology etc just ignored. Seems their whole process built around what suits them not what is perhaps best for us, their customer. Maybe being a bit older we have a different perception of Customer Service, with AS felt they do what they want, not always what they say they will or what we need. Bit of a life lesson.
Christine Anne Camilleri - 2 years ago
Great service and well explained and helpful. thank...
Seniors Funeral Insurance
Service Review
Great service and well explained and helpful. Thank you to Alfie for his phone call and help.
Eddie Coleman - 2 years ago
Easy and quick to get quote and sign the
Seniors Car Insurance
Service Review
Easy and quick to get quote and sign the
Trusted Customer - 2 years ago
Angelo was very kind and patient with the whole...
Seniors Home Insurance
Service Review
Angelo was very kind and patient with the whole process. He took to time to answer my questions and made sure I understood what my options were.
Trusted Customer - 2 years ago
I was given plenty of information by mathew, had all...
Seniors Car Insurance
Service Review
I was given plenty of information by Mathew, had all my questions answered clearly and when he said he would call back he did on time. However, when I asked to be put through to get a quote for personal contents insurance there was an enormous problem. I have had contents insurance for 58 years in rented and owned properties with never a problem but when I requested a quote yesterday I was declined. The first time we have ever had any insurance declined and without a reason. I had a car insurance policy earlier for around 5 years and only cancelled last year due to the sale of my car, never a problem. I had always been very happy with the deal and kept my side. I now live in the safest, most secure premises ever. Our unit door is locked, the whole building is securely locked and it is an over 65's gated community on top of all that security. So why was just a quote declined? It beggars belief. To say I was unhappy was a total understatement. It made me question my decision to trust and hand over money and take on our new car insurance policy with Australian Seniors Insurance.
Trusted Customer - 2 years ago
The entire process was easy all information was...
Seniors Funeral Insurance
Service Review
The entire process was easy all information was explained clearly and I felt absolutely confident and was able to make an informed decision well done and thank you David.
Ross Coyle - 2 years ago
I wanted a quote online to achieve the best discount...
Seniors Home Insurance
Service Review
I wanted a quote online to achieve the best discount offered (30%) for home and contents insurance. The system told me to call customer service. The system could not complete my quote and did not tell me why so that I could reconsider and amend my selections. I then had to answer all the same questions to the customer service team member taking considerable time. I waited 4 days but did not receive the quote. So, I emailed customer care and asked for details to be included on the discounts and a copy of the questions and my responses. They emailed me a pdf of the quote but did not provide information on the discounts or a copy of the questions and my answers. So, I spoke to a team member again and he informed me I had been sent the wrong quote document. He sent the quote document that enabled me to view all of the questions and responses, but did not show the application of the discounts. I went back online and completed the quote and accepted/paid for the policy. The Certificate of Insurance also did not show what discounts had been applied! Note my previous insurer clearly shows the discounts applied and as this is a commercial term, I would have expected the same from Australian Seniors Insurance. Finally, the questions on security features do not allow for security screen doors with deadlocks (the only allowance is for windows). The questions also do not allow for non-monitored/back to base alarms systems.
Trusted Customer - 2 years ago
I received a follow up phone call to confirm i...
Seniors Car Insurance
Service Review
I received a follow up phone call to confirm I understood the contents of the policy. I was also offered other options
Trusted Customer - 2 years ago
Considerate, helpful.
Seniors Term Life Insurance
Service Review
Considerate, helpful.
David Atkinson - 2 years ago
Listened to our needs and assisted in achieving...
Seniors Home Insurance
Service Review
listened to our needs and assisted in achieving required results.
Catherine Brooks - 2 years ago
Absolutely! loved the chair cover, speedy delivery,...
Seniors Funeral Insurance
Service Review
Absolutely! loved the chair cover, speedy delivery, definitely recommend Frugo, good quality, would buy from again.
Trusted Customer - 2 years ago
Website was easy to navigate and once my request was...
Seniors Funeral Insurance
Product Review
Website was easy to navigate and once my request was made I received a follow up phone call within 15 minutes. Customer service was excellent having the process explained fully. I would definitely recommend Seniors insurance.
Lebby Panayiotou - 2 years ago
I purchased contents insurance using the website, my...
Seniors Home Insurance
Product Review
I purchased contents insurance using the website, my experience was positive, very smooth process and an excellent price.
Raymond Lindwall - 2 years ago
Easy to deal with and very good value for money, as...
Seniors Home Insurance
Product Review
Easy to deal with and very good value for money, as well as providing comfort in the knowledge that should trouble occur we have a solid backing.
William Tinker - 2 years ago
Attempting what should be a simple exercise of...
Seniors Home Insurance
Product Review
Attempting what should be a simple exercise of obtaining contents insurance, took a series of online questions, followed by a 20 minute phone conversation, followed by a second 20 minute conversation. In the end the price was the cheapest, but... the two biggest concerns I had were not addressed. 1. I was not able to cover my laptop computer as a "mobile valuable" for trips away from home. 2. The only payment option was direct debit out of my bank account, whereas I prefer to pay by bank transfer or B-Pay. So it ended up being a reluctant purchase.
Mike Rucitto - 2 years ago
Better price and more options than other companies
Seniors Car Insurance
Product Review
better price and more options than other companies
Trusted Customer - 2 years ago
Very quick and easy to set up.
Seniors Life Insurance
Product Review
Very quick and easy to set up.
Theodoros Kyriakides - 2 years ago
Seniors Car Insurance
Product Review
Trusted Customer - 2 years ago
I/we enquired about funeral insurance after just going...
Seniors Funeral Insurance
Product Review
I/we enquired about funeral insurance after just going through with a son's funeral. He had no money and we had very little, so this solution seemed obvious. The rates seem ok, but with us being pensioners time will tell. The time and patience spent by your rep was very good, thank you.
Warwick Bourke - 2 years ago
Great customer service and a reasonable price...
Seniors Car Insurance
Product Review
Great customer service and a reasonable price quoted. I haven't decided whether I will take a policy yet. Still shopping around.
Trusted Customer - 2 years ago
Hi i was pleased with the process of my life insurance...
Seniors Life Insurance
Product Review
Hi i was pleased with the process of my life insurance that i done . The person that helped me was very helpful polite .he spoke very clearly. Im very happy
Craig Bellinger - 2 years ago
Seems to be good value for money easy to set up...
Seniors Car Insurance
Product Review
Seems to be good value for money Easy to set up online.
Trusted Customer - 2 years ago
Competitive quote. still waiting on confirmation...
Seniors Car Insurance
Product Review
Competitive quote. Still waiting on confirmation paperwork. Also went for roadside assist but found this very difficult to get specific information i required. All I obtained thru Australian seniors when I rang was exactly what I had already read. Surely when you sell a policy you would know all the details. Time will tell if its right for me. Will have no issue with switching providers if not a good experience
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