%
- Over all Percentage 94
- empty 8
Rated /5 from 796734714 Reviews
Australian Seniors Reviews
949492% of our customers are pleased with our products and services out of 796734714 customer reviews.
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Reviews
157-169 of 796 reviews
157-169 of 734 reviews
157-169 of 714 reviews
Martin Walters - 9 months ago
See my previous comments on the page before.
Seniors Home Insurance
Product Review
Erin from Australian Seniors was fantastic to deal with from start to finish. She was prompt and professional at all times and explained everything in an easy to understand way - in good English (for a change). She also called back exactly when she said she would every time. I can't speak for the "claims process" but I can thoroughly recommend the quoting and on-boarding process.
Service Review
See my previous comments on the page before.
Trusted Customer - 9 months ago
I called to get details of their home contents...
Seniors Home Insurance
Product Review
Great service on the phone. The assistant used clear and accurate language in answering our questions. A good value product but we have no claims experience to share.
Service Review
I called to get details of their home contents insurance. All our concerns were answered clearly and honestly. We were happy to change to this insurer after the phone call. Good service and a good value product.
Trusted Customer - 9 months ago
Very thorough competitive pricing
Seniors Home Insurance
Product Review
Service Review
Very thorough Competitive pricing
Lebby Panayiotou - 9 months ago
Good service, website is as it should be, easy to...
Seniors Home Insurance
Product Review
I purchased contents insurance using the website, my experience was positive, very smooth process and an excellent price.
Service Review
Good service, website is as it should be, easy to navigate straight forward.
Raymond Lindwall - 9 months ago
Quick response and clear and concise information...
Seniors Home Insurance
Product Review
Easy to deal with and very good value for money, as well as providing comfort in the knowledge that should trouble occur we have a solid backing.
Service Review
Quick response and clear and concise information provided.
William Tinker - 9 months ago
Not sure that i got any service from australian...
Seniors Home Insurance
Product Review
Attempting what should be a simple exercise of obtaining contents insurance, took a series of online questions, followed by a 20 minute phone conversation, followed by a second 20 minute conversation. In the end the price was the cheapest, but... the two biggest concerns I had were not addressed. 1. I was not able to cover my laptop computer as a "mobile valuable" for trips away from home. 2. The only payment option was direct debit out of my bank account, whereas I prefer to pay by bank transfer or B-Pay. So it ended up being a reluctant purchase.
Service Review
Not sure that I got any service from Australian Seniors directly - I was dealing with an insurance agent on their behalf.
Trusted Customer - 9 months ago
Brilliant
Seniors Home Insurance
Product Review
Value for money, very pleasant, helpful & patient staff.
Service Review
Brilliant
Philip Brown - 9 months ago
I already have.
Seniors Home Insurance
Product Review
Very good service from Brian and it was a nice surprise to talk to someone that we could understand. (increase his salary!!!!!) We saved a considerable sum by taking out insurance with you. We were with our previous one for 20yrs but the premiums went sky high. So much for brand loyalty!!!!
Service Review
I already have.
Trusted Customer - 9 months ago
Poor. ill-informed staff. systems that didn't work...
Seniors Home Insurance
Product Review
Continual difficulties in getting any explanation from customer service reps on details of the nearly 20% increase in cost originally quoted. Difficulty in using the website to retrieve previous quote details if any alterations were made and nobody I spoke with could help with that. Inaccurate emails that seemed to be auto-generated but made little sense. I finally went ahead and renewed but it was a close call and next year I may just find another provider with systems more reliable and better informed customer-facing staff.
Service Review
Poor. Ill-informed staff. Systems that didn't work (like retrieving a previous quote).
Shane Middleton - 9 months ago
Used the online process went very smooth no...
Seniors Home Insurance
Product Review
Pricing seems to offer good value, new to them so have never made a claim or anything so cant rate that. Mind you only ever had one claim in over 30 years from previous insurance for a tree fall 10 years ago and this year they increased my premium by 42% so I changed insurance companies. Hopefully this company treats there customers better. Online worked really easy and simple didnt come across any issues and not overly complicated. So far very happy.
Service Review
used the online process went very smooth no complaints. Easy to fill out and didn't take long at all. Easy to know cost as it updates cost if you change anything instantly. So no waiting for quotes to come back.
Trusted Customer - 9 months ago
Seniors Home Insurance
Product Review
The staff were very friendly and helpful.
Trusted Customer - 9 months ago
Extremely knowledgeable and helpful staff.
Seniors Home Insurance
Product Review
Very knowledgeable staff. Answered all my questions well and provided extra information to make my decisions easy.
Service Review
Extremely knowledgeable and helpful staff.
Trusted Customer - a year ago
The services was great and the person i dealt with was...
Seniors Home Insurance
Service Review
The services was great and the person I dealt with was very friendly and helpful and is a crediit to Seniors.
Trusted Customer - a year ago
Promotional material is simple, easy to understand....
Seniors Home Insurance
Service Review
Promotional material is simple, easy to understand. Cost is reasonable given the current standard of living costs.
Peter Lakey - a year ago
Having been disappointed with an enormous increase in...
Seniors Home Insurance
Service Review
Having been disappointed with an enormous increase in premium with current provider and them not being willing to move on the premium, i was impressed with Elliott taking the time with me and going through all the options. Now that i have taken up your offer i hope that this will be repeated in any other interactions that i need to have with seniors' insurance. Please don't disappoint me..
Gayle Dixon - a year ago
I found it very helpful and didn't have to wait long...
Seniors Home Insurance
Service Review
I found it very helpful and didn't have to wait long to be answered when I rang.
Russell Paxino - a year ago
Great customer service with good advice.
Seniors Home Insurance
Service Review
Great customer service with good advice.
Trusted Customer - a year ago
Application form on home and contents insurance was...
Seniors Home Insurance
Service Review
Application form on home and contents insurance was easy to understand.
Trusted Customer - a year ago
This product was exactly what i needed, having looked...
Seniors Home Insurance
Service Review
this product was exactly what I needed, having looked at other offers ,this was is the one for my needs .And the price affordable for a pensioner.
Bernard Katchor - a year ago
Deplorable phone system impossible to get a person...
Seniors Home Insurance
Service Review
deplorable phone system Impossible to get a person unless you listen to a long story about a new policy i hang up twice but 3rd time at end of log story 3 if you dont understand this person said he would try to put me to a person but he failed 4th time press3 got a copy of my policy clever lady knew what to do FIX
John Butcher - a year ago
It is fair and i could not find a better deal than...
Seniors Home Insurance
Service Review
It is fair and i could not find a better deal than seniors home and contents instuance thank you for your srevice
Wayne Finkelde - a year ago
Easy to navigate the website and the savings we made...
Seniors Home Insurance
Service Review
Easy to navigate the website and the savings we made were surprising.
Michael John Greenfield - a year ago
Of course i would as they are very competitive and...
Seniors Home Insurance
Service Review
Of course I would as they are very competitive and easy to deal with
Mark Briggs - a year ago
Your service is very good, can't thank you enough...
Seniors Home Insurance
Service Review
Your service is very good, can't thank you enough always very helpful
Martin Walters - 9 months ago
Erin from australian seniors was fantastic to deal...
Seniors Home Insurance
Product Review
Erin from Australian Seniors was fantastic to deal with from start to finish. She was prompt and professional at all times and explained everything in an easy to understand way - in good English (for a change). She also called back exactly when she said she would every time. I can't speak for the "claims process" but I can thoroughly recommend the quoting and on-boarding process.
Trusted Customer - 9 months ago
Great service on the phone. the assistant used clear...
Seniors Home Insurance
Product Review
Great service on the phone. The assistant used clear and accurate language in answering our questions. A good value product but we have no claims experience to share.
Trusted Customer - 9 months ago
Seniors Home Insurance
Product Review
Lebby Panayiotou - 9 months ago
I purchased contents insurance using the website, my...
Seniors Home Insurance
Product Review
I purchased contents insurance using the website, my experience was positive, very smooth process and an excellent price.
Raymond Lindwall - 9 months ago
Easy to deal with and very good value for money, as...
Seniors Home Insurance
Product Review
Easy to deal with and very good value for money, as well as providing comfort in the knowledge that should trouble occur we have a solid backing.
William Tinker - 9 months ago
Attempting what should be a simple exercise of...
Seniors Home Insurance
Product Review
Attempting what should be a simple exercise of obtaining contents insurance, took a series of online questions, followed by a 20 minute phone conversation, followed by a second 20 minute conversation. In the end the price was the cheapest, but... the two biggest concerns I had were not addressed. 1. I was not able to cover my laptop computer as a "mobile valuable" for trips away from home. 2. The only payment option was direct debit out of my bank account, whereas I prefer to pay by bank transfer or B-Pay. So it ended up being a reluctant purchase.
Trusted Customer - 9 months ago
Value for money, very pleasant, helpful & patient...
Seniors Home Insurance
Product Review
Value for money, very pleasant, helpful & patient staff.
Philip Brown - 9 months ago
Very good service from brian and it was a nice...
Seniors Home Insurance
Product Review
Very good service from Brian and it was a nice surprise to talk to someone that we could understand. (increase his salary!!!!!) We saved a considerable sum by taking out insurance with you. We were with our previous one for 20yrs but the premiums went sky high. So much for brand loyalty!!!!
Trusted Customer - 9 months ago
Continual difficulties in getting any explanation from...
Seniors Home Insurance
Product Review
Continual difficulties in getting any explanation from customer service reps on details of the nearly 20% increase in cost originally quoted. Difficulty in using the website to retrieve previous quote details if any alterations were made and nobody I spoke with could help with that. Inaccurate emails that seemed to be auto-generated but made little sense. I finally went ahead and renewed but it was a close call and next year I may just find another provider with systems more reliable and better informed customer-facing staff.
Shane Middleton - 9 months ago
Pricing seems to offer good value, new to them so have...
Seniors Home Insurance
Product Review
Pricing seems to offer good value, new to them so have never made a claim or anything so cant rate that. Mind you only ever had one claim in over 30 years from previous insurance for a tree fall 10 years ago and this year they increased my premium by 42% so I changed insurance companies. Hopefully this company treats there customers better. Online worked really easy and simple didnt come across any issues and not overly complicated. So far very happy.
Trusted Customer - 9 months ago
The staff were very friendly and helpful.
Seniors Home Insurance
Product Review
The staff were very friendly and helpful.
Trusted Customer - 9 months ago
Very knowledgeable staff. answered all my questions...
Seniors Home Insurance
Product Review
Very knowledgeable staff. Answered all my questions well and provided extra information to make my decisions easy.
Cover your home & contents today
For cover of the things you’ve worked hardest for, get a quote from our friendly team today on 1300 009 348. You can also request a call-back at a time that suits you.