%
- Over all Percentage 92
- empty 8
Rated /5 from 682463205738 Reviews
Australian Seniors Reviews
929292% of our customers are pleased with our products and services out of 6,8246,3205,738 customer reviews.
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Reviews
133-145 of 6824 reviews
133-145 of 6320 reviews
133-145 of 5738 reviews
Trusted Customer - a month ago
Wonderful very helpful and informative
Seniors Life Insurance
Product Review
They were very helpful on selecting the amount I could afford. The woman was so lovely she helped me a lot
Service Review
Wonderful very helpful and informative
Trusted Customer - a month ago
Excellent
Seniors Funeral Insurance
Product Review
My experience was excellent all my needs and questions were met. Very friendly and helpful staff… felt like I knew the person I was talking too because he was very helpful.
Service Review
Excellent
Thomas Stoya - a month ago
Seniors Car Insurance
Product Review
Great value for money and friendly customer service operators
Trusted Customer - a month ago
Person i dealt with was very patient
Seniors Car Insurance
Product Review
Person was great. But the cost of living etc. I believe insurance premiums are still high & customer should be considered more. You're still penalising good drivers with no claims over those who claim.
Service Review
Person I dealt with was very patient
Trusted Customer - a month ago
Seniors Life Insurance
Product Review
Great service easy understandable staff l who knew their product well.
Trusted Customer - a month ago
Very detailed
Seniors Car Insurance
Product Review
Helpful and efficient process
Service Review
Very detailed
Trusted Customer - a month ago
Seniors Home Insurance
Product Review
The application process is really simple and the premium was significantly lower than my previous insurer.
Alan Joseph Ryan - a month ago
Excellent service every thing was explained clearly so...
Seniors Life Insurance
Product Review
the policy has covered all my needs at a good price . Thankyou
Service Review
excellent service every thing was explained clearly so you understand everything
Chris Edwards - a month ago
Excellent agent
Seniors Car Insurance
Product Review
Good price, we site good / easy, agent on phone excellent. All the verbiage and verbal statements are horrible, replace with cooling off period and question answers to speed up the process and tedium.
Service Review
Excellent agent
Trusted Customer - a month ago
Site was easy to use. application was able to complete...
Seniors Car Insurance
Product Review
Site was good. Able to complete applicationa nd payment easily. Price was very competitive for the Hyundai Kona 2021.
Service Review
Site was easy to use. Application was able to complete without any hassle. The price for Car Insurance was very competitive.
Trusted Customer - a month ago
Seniors Car Insurance
Product Review
Only thing is you should be able to get the same deal on the phone as you get online
Trusted Customer - a month ago
A detailed comment was made on page 1 of this feedback...
Seniors Life Insurance
Product Review
I was very pleased with your first Representative Christian who was professional, understanding, kind and respectfully patient with my enquires. I would like to commend him highly. Sometimes elderly lonely people just want to have a little chat in between conducting business. Unfortunately I can not say the same for the second consultant Adrian, whom I was transferred to, for completion of the policy. While being very professional at his job, his manner to my additional enquiry was disappointing. While I understood and I took on board that he was following a set pattern of questions and was not to be interrupted, could I suggest that perhaps his customer service manner when conversing to aged clients be improved. It takes very little to be courteous, patience, and understanding when working in a company that is supposed to value and respect senior clients, as your company does. There are certain ways to get across a message without being what I consider a tad rude and condescending. When my husband passed away, three years ago, Seniors Life Insurance was there for me with kindness and compassion and I was greatly appreciative. Going on this premise, I decided to continue doing business with the company and increased my policy, because always in the past your reps were nothing but courteous. That is why I decided to enquire about the Life Insurance policy. But the interaction with your second representative left me feeling a bit angry and deflated, and I pondered the difference between the technique used between your two representatives, before deciding whether to cancel the policy and go elsewhere. Realising that this was a "one off" bad experience, I decided to stay with Seniors, nonetheless. And I am grateful for you providing this opportunity for the feedback so that another client, although they may be considered frustrating or infuriating with their enquiries, may be left at the end of the conversation with a sense of being in safe hands, thus having done something worthwhile for their loved ones, rather than being treated as a if they were nuisance. So please accept this as a positive as there is always room for improvement. and I would accept some form of response feedback from your company as as always word of mouth is very good for business. Thank you. Ann Marie Maitland
Service Review
A detailed comment was made on page 1 of this feedback as follows: and I was very pleased with your first Representative Christian who was professional, understanding, kind and respectfully patient with my enquires. I would like to commend him highly. Sometimes elderly lonely people just want to have a little chat in between conducting business. Unfortunately I can not say the same for the second consultant Adrian, whom I was transferred to, for completion of the policy. While being very professional at his job, his manner to my additional enquiry was disappointing. While I understood and I took on board that he was following a set pattern of questions and was not to be interrupted, could I suggest that perhaps his customer service manner when conversing to aged clients be improved. It takes very little to be courteous, patience, and understanding when working in a company that is supposed to value and respect senior clients, as your company does. There are certain ways to get across a message without being what I consider a tad rude and condescending. ETC ETC
Rasiah Selvakumaran - 3 months ago
Excellent
Seniors Life Insurance
Service Review
Excellent
Trusted Customer - 3 months ago
Easy to read on line and phone staff very knowledgable...
Seniors Home Insurance
Service Review
Easy to read on line and phone staff very knowledgable and well mannered
Trusted Customer - 3 months ago
Staff was great 👍
Seniors Life Insurance
Service Review
Staff was Great 👍
Trusted Customer - 3 months ago
Simple, easy and competitive
Seniors Home Insurance
Service Review
Simple, easy and competitive
Clifford Carr - 3 months ago
* professional service * very helpful and nothing was...
Seniors Car Insurance
Service Review
* Professional service * Very helpful and nothing was too much trouble * Insurance options and costs were clearly communicated * Good follow up service * Ensured that I understood all, including policy and the like * Pleasant and good demeanor * Good ambassador for the business
Norman Price - 3 months ago
See previous comments.
Seniors Home Insurance
Service Review
See previous comments.
Trusted Customer - 3 months ago
Very informative and helpful
Seniors Car Insurance
Service Review
Very informative and helpful
Debra Phillips - 3 months ago
Like i said in the previous comments i think...
Seniors Life Insurance
Service Review
Like I said in the previous comments I think Australian seniors are looking after there customers by supplying a very good service
Nige - 3 months ago
As previously mentioned, the customer service i...
Seniors Car Insurance
Service Review
As previously mentioned, the customer service I received from Leah was excellent.
Sandra Chilly - 3 months ago
Very friendly and helpful..both gentlemen i spoke with...
Seniors Life Insurance
Service Review
Very friendly and helpful..both gentlemen I spoke with were most polite and got everything sorted for me.
Trusted Customer - 3 months ago
Very good.
Seniors Car Insurance
Service Review
Very good.
Trusted Customer - 3 months ago
Good service elliot was very good at explaining
Seniors Car Insurance
Service Review
Good service Elliot was very good at explaining
Trusted Customer - a month ago
They were very helpful on selecting the amount i could...
Seniors Life Insurance
Product Review
They were very helpful on selecting the amount I could afford. The woman was so lovely she helped me a lot
Trusted Customer - a month ago
My experience was excellent all my needs and questions...
Seniors Funeral Insurance
Product Review
My experience was excellent all my needs and questions were met. Very friendly and helpful staff… felt like I knew the person I was talking too because he was very helpful.
Thomas Stoya - a month ago
Great value for money and friendly customer service...
Seniors Car Insurance
Product Review
Great value for money and friendly customer service operators
Trusted Customer - a month ago
Person was great. but the cost of living etc. i...
Seniors Car Insurance
Product Review
Person was great. But the cost of living etc. I believe insurance premiums are still high & customer should be considered more. You're still penalising good drivers with no claims over those who claim.
Trusted Customer - a month ago
Great service easy understandable staff l who knew...
Seniors Life Insurance
Product Review
Great service easy understandable staff l who knew their product well.
Trusted Customer - a month ago
Helpful and efficient process
Seniors Car Insurance
Product Review
Helpful and efficient process
Trusted Customer - a month ago
The application process is really simple and the...
Seniors Home Insurance
Product Review
The application process is really simple and the premium was significantly lower than my previous insurer.
Alan Joseph Ryan - a month ago
The policy has covered all my needs at a good price ....
Seniors Life Insurance
Product Review
the policy has covered all my needs at a good price . Thankyou
Chris Edwards - a month ago
Good price, we site good / easy, agent on phone...
Seniors Car Insurance
Product Review
Good price, we site good / easy, agent on phone excellent. All the verbiage and verbal statements are horrible, replace with cooling off period and question answers to speed up the process and tedium.
Trusted Customer - a month ago
Site was good. able to complete applicationa nd...
Seniors Car Insurance
Product Review
Site was good. Able to complete applicationa nd payment easily. Price was very competitive for the Hyundai Kona 2021.
Trusted Customer - a month ago
Only thing is you should be able to get the same deal...
Seniors Car Insurance
Product Review
Only thing is you should be able to get the same deal on the phone as you get online
Trusted Customer - a month ago
I was very pleased with your first representative...
Seniors Life Insurance
Product Review
I was very pleased with your first Representative Christian who was professional, understanding, kind and respectfully patient with my enquires. I would like to commend him highly. Sometimes elderly lonely people just want to have a little chat in between conducting business. Unfortunately I can not say the same for the second consultant Adrian, whom I was transferred to, for completion of the policy. While being very professional at his job, his manner to my additional enquiry was disappointing. While I understood and I took on board that he was following a set pattern of questions and was not to be interrupted, could I suggest that perhaps his customer service manner when conversing to aged clients be improved. It takes very little to be courteous, patience, and understanding when working in a company that is supposed to value and respect senior clients, as your company does. There are certain ways to get across a message without being what I consider a tad rude and condescending. When my husband passed away, three years ago, Seniors Life Insurance was there for me with kindness and compassion and I was greatly appreciative. Going on this premise, I decided to continue doing business with the company and increased my policy, because always in the past your reps were nothing but courteous. That is why I decided to enquire about the Life Insurance policy. But the interaction with your second representative left me feeling a bit angry and deflated, and I pondered the difference between the technique used between your two representatives, before deciding whether to cancel the policy and go elsewhere. Realising that this was a "one off" bad experience, I decided to stay with Seniors, nonetheless. And I am grateful for you providing this opportunity for the feedback so that another client, although they may be considered frustrating or infuriating with their enquiries, may be left at the end of the conversation with a sense of being in safe hands, thus having done something worthwhile for their loved ones, rather than being treated as a if they were nuisance. So please accept this as a positive as there is always room for improvement. and I would accept some form of response feedback from your company as as always word of mouth is very good for business. Thank you. Ann Marie Maitland
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