%
- Over all Percentage 92
- empty 8
Rated /5 from 712565086039 Reviews
Australian Seniors Reviews
929292% of our customers are pleased with our products and services out of 7,1256,5086,039 customer reviews.
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Reviews
1417-1429 of 7125 reviews
1417-1429 of 6508 reviews
1417-1429 of 6039 reviews
Trusted Customer - a year ago
Efficient and comprehensive
Seniors Funeral Insurance
Product Review
Great service and professional approach
Service Review
Efficient and comprehensive
Keith Duley - a year ago
See above
Seniors Home Insurance
Product Review
Expensive, slow, cumbersome. Your customer service procedures desperately need overhaul. Whoever wrote them should be condemned to eighteen months of endlessly repeating the application procedure - 16 hours a day; with the questions played at 80 dBA during the off-period.
Service Review
See above
Sandra Kirby - a year ago
100% the staff member was remarkable.
Seniors Car Insurance
Product Review
Both the online and telephone experiences were efficient, speedy and thorough. The product is wildly cheaper than the competition. I feel confident that the Seniors pay as you drive is perfect for my needs. Thank you.
Service Review
100% The staff member was remarkable.
Trusted Customer - a year ago
Nothing more.
Seniors Car Insurance
Product Review
Did online would hope to receive a paper copy and I hope you have clear speaking English people talking to p rospective customers. Comprehensive motor car insurance.
Service Review
Nothing more.
Trusted Customer - a year ago
Seniors Car Insurance
Product Review
Trusted Customer - a year ago
Seniors Life Insurance
Product Review
Very informative and no pressure. Happy with my choice.
Trusted Customer - a year ago
Seniors Home Insurance
Product Review
Was so easy to navigate the online application process. Great product, great price.
Trusted Customer - 2 years ago
Refer to last comments. not easy to get a person to...
Seniors Car Insurance
Product Review
I am yet to officially except the quote fully, as waiting on postal documents. It is a good quote, the people l spoke to were good and helpful. However, the "multiple" options and "longwinded" spoken information given, BEFORE you get to Speak to an actual person, is very frustrating, 8 minutes, Before l got a real person, who could help with my queries. I did not have the time to wait to get a short answer,and had to hang up twice. The same and similar Information, is given by the Person you get a Quote from. So to better Serve your Customers, l suggest you 'revamp' the 1st point of contact.
Service Review
Refer to last comments. Not easy to get a Person to speak to, in an acceptable time. Listening to the Terms of "engagement" etc took 8 minutes. When someone wants a quick Contact with a real person, for Information on a Product, waiting that long is not Good PR.
Trusted Customer - 2 years ago
I felt comfortable throught out the process. the staff...
Seniors Life Insurance
Product Review
Very professional and ethical in responding to my enquiries with empathy with staff who was attending to in setting up my insurance.
Service Review
I felt comfortable throught out the process. The staff was relaxed and patient.
Stanley Tamatoa - 2 years ago
Excellent and so easy for myself to analyse everything...
Seniors Funeral Insurance
Product Review
Service Review
Excellent and so easy for myself to analyse everything and learn about my life insurance policies thank you so much for all your support and help
Susan - 2 years ago
Professional and able to provide the required...
Seniors Home Insurance
Product Review
Everyone I dealt with while making my decision to take out Home and Contents Insurance with Australian Seniors were professional and able to provide the information I required. In the end you have to make your own decision and what suits you but they were able to provide the overall best cover.
Service Review
Professional and able to provide the required information.
Trusted Customer - 2 years ago
Staff was friendly / not pushy but informed.
Seniors Home Insurance
Product Review
Getting & quote / having then staff call & talk to a real person was great. Then return call for my joining was made very easy step by step from a friendly staff,
Service Review
staff was friendly / not pushy but informed.
Trusted Customer - 3 years ago
Erin was very professional and knew the product she wa...
Seniors Home Insurance
Service Review
erin was very professional and knew the product she wa selling which makes a difference
Trusted Customer - 3 years ago
Web site is the usual extensive unhelpful information...
Seniors Home Insurance
Service Review
Web site is the usual extensive unhelpful information designed to confuse the elderly, though eventually the quote was reasonable. Amazed to get a call from Australian Seniors while still on the website however the customer service person was not a patient person and became unfriendly quite quickly.
Trusted Customer - 3 years ago
Very good could understand what he was saying thanks
Seniors Life Insurance
Service Review
Very good could understand what he was saying thanks
David Ewington - 3 years ago
I found the service and overall assistance very good...
Seniors Home Insurance
Service Review
I found the service and overall assistance very good in that the people to whom I had contact with were polite professional and knowledgeable in attending to my many queries.
Trusted Customer - 3 years ago
She was very clear to understand and very polite the...
Seniors Home Insurance
Service Review
She was very clear to understand and very polite The phone call didn’t go overseas
Peter Casely - 3 years ago
Quick and easy
Seniors Life Insurance
Service Review
Quick and easy
Trusted Customer - 3 years ago
Danielle whom i spoke with was clear, concise,...
Seniors Life Insurance
Service Review
Danielle whom I spoke with was clear, concise, thorough and helpful with a friendly respectful manner I had no problem following her reading of the information required to inform me which was a pleasant experience I nominate her as employee of the month 😀.
Trusted Customer - 3 years ago
Thankful as it was with quick results based from...
Seniors Life Insurance
Service Review
Thankful as it was with quick results based from honesty. I ended cntract with other insurance due to my age, and pleased to be with Australian Seniors.
Barbara Deery - 3 years ago
All on line no personal interaction although on line...
Seniors Car Insurance
Service Review
All on line no personal interaction although on line service was straight forward
Rita - 3 years ago
Easily get through to speak to someone without having...
Seniors Car Insurance
Service Review
Easily get through to speak to someone without having to wait long. Easy to understand quote online
Trusted Customer - 3 years ago
Great value for money. web site easy to use
Seniors Car Insurance
Service Review
great value for money. Web site easy to use
Noel Selway - 3 years ago
They were available and able to get on with it
Seniors Car Insurance
Service Review
They were available and able to get on with it
Trusted Customer - a year ago
Great service and professional approach
Seniors Funeral Insurance
Product Review
Great service and professional approach
Keith Duley - a year ago
Expensive, slow, cumbersome. your customer service...
Seniors Home Insurance
Product Review
Expensive, slow, cumbersome. Your customer service procedures desperately need overhaul. Whoever wrote them should be condemned to eighteen months of endlessly repeating the application procedure - 16 hours a day; with the questions played at 80 dBA during the off-period.
Sandra Kirby - a year ago
Both the online and telephone experiences were...
Seniors Car Insurance
Product Review
Both the online and telephone experiences were efficient, speedy and thorough. The product is wildly cheaper than the competition. I feel confident that the Seniors pay as you drive is perfect for my needs. Thank you.
Trusted Customer - a year ago
Did online would hope to receive a paper copy and i...
Seniors Car Insurance
Product Review
Did online would hope to receive a paper copy and I hope you have clear speaking English people talking to p rospective customers. Comprehensive motor car insurance.
Trusted Customer - a year ago
Seniors Car Insurance
Product Review
Trusted Customer - a year ago
Very informative and no pressure. happy with my choice.
Seniors Life Insurance
Product Review
Very informative and no pressure. Happy with my choice.
Trusted Customer - a year ago
Was so easy to navigate the online application...
Seniors Home Insurance
Product Review
Was so easy to navigate the online application process. Great product, great price.
Trusted Customer - 2 years ago
I am yet to officially except the quote fully, as...
Seniors Car Insurance
Product Review
I am yet to officially except the quote fully, as waiting on postal documents. It is a good quote, the people l spoke to were good and helpful. However, the "multiple" options and "longwinded" spoken information given, BEFORE you get to Speak to an actual person, is very frustrating, 8 minutes, Before l got a real person, who could help with my queries. I did not have the time to wait to get a short answer,and had to hang up twice. The same and similar Information, is given by the Person you get a Quote from. So to better Serve your Customers, l suggest you 'revamp' the 1st point of contact.
Trusted Customer - 2 years ago
Very professional and ethical in responding to my...
Seniors Life Insurance
Product Review
Very professional and ethical in responding to my enquiries with empathy with staff who was attending to in setting up my insurance.
Stanley Tamatoa - 2 years ago
Seniors Funeral Insurance
Product Review
Susan - 2 years ago
Everyone i dealt with while making my decision to take...
Seniors Home Insurance
Product Review
Everyone I dealt with while making my decision to take out Home and Contents Insurance with Australian Seniors were professional and able to provide the information I required. In the end you have to make your own decision and what suits you but they were able to provide the overall best cover.
Trusted Customer - 2 years ago
Getting & quote / having then staff call & talk to a...
Seniors Home Insurance
Product Review
Getting & quote / having then staff call & talk to a real person was great. Then return call for my joining was made very easy step by step from a friendly staff,
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