%
- Over all Percentage 96
- empty 8
Rated /5 from 11869471087 Reviews
Australian Seniors Reviews
969694% of our customers are pleased with our products and services out of 1,1869471,087 customer reviews.
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Reviews
601-613 of 1186 reviews
601-613 of 947 reviews
601-613 of 1087 reviews
Trusted Customer - 2 years ago
Thursday, 03 october, service was excellent, with the...
Seniors Life Insurance
Product Review
Life assurance policy purchased, with a follow-up call for my wife's cover at 3pm on Friday 04 October. Clearly the department was busy, because at 4:40pm we still had not received the phone call to take my wife's details and verify everything, so I called to advise that she had not received the phone call. The gentleman I spoke with yesterday was pleasant and informative, as was the one I spoke with today, but I was a bit disappointed with the non-follow-up. I am hoping this is not going to be an example of the service in future, and I feel confident that it will not be.
Service Review
Thursday, 03 October, service was excellent, with the promise of a follow-up phone call for my wife to provide her details at 3pm on the Friday, but we did not receive that call. I called back at 4:40pm on Friday 04 October, and received a very polite gentleman, as was the first one, who was going to ensure we received that phone call within approx. 15 minutes. If we had received the 3pm call today, the rate would have been excellent.
Sam Coleman - 2 years ago
The product came up affordable
Seniors Life Insurance
Product Review
Have always shyed away from taken any offer to insure life, I am thankful the gentleman who called me on the phone really brought it home to my basic understanding ... thanks again
Service Review
The product came up affordable
Trusted Customer - 2 years ago
Just signed up, let see how we go
Seniors Life Insurance
Product Review
Just signed up, let see how we go
Service Review
Just signed up, let see how we go
Keith Alan Lepley - 2 years ago
The response was quick and professional going through...
Seniors Life Insurance
Product Review
I chose life assurance because I am getting older and need to make sure my family is financially secure
Service Review
The response was quick and professional going through however I could ask questions at any time
Trusted Customer - 2 years ago
Again, it took 3 calls, with me being disconnected on...
Seniors Life Insurance
Product Review
The policy was very much like other offers from other providers. I chose Seniors believing they valued older australian customers but was hugely disappointed when I could not set up an online account to manage my policy simply because I did not have a mobile phone. When I contacted Aust Seniors their logic was that it was easier so that customers did not need to remember a login and password. Implying, I suppose that all seniors had memory issues, what a shame they don't tell you that up front.
Service Review
Again, it took 3 calls, with me being disconnected on the first two, wether it was deliberate or not I can not say, before a pleasant agent advised me that their systems of access were designed to "save us older Australians" from needing to remember a login and password. I could not establish an online account because i do not have or need a mobile phone to live.
Trusted Customer - 2 years ago
Seniors Life Insurance
Product Review
Good and clear communication with the representative.... very professional and knows how to deal with seniors and Pensioners elders of Australia.... especially with the diversity and in our various communities in Australia. My partner and I are looking forward to our long term relationship with our chosen insurance group (Australia Senior insurance)... Mr/Mrs Reupena.
Robert Butterly - 2 years ago
Very straightforward and no sales talk
Seniors Life Insurance
Product Review
Excellent service.
Service Review
Very straightforward and no sales talk
Pauline Matene - 2 years ago
Great, very professional
Seniors Life Insurance
Product Review
He knew what he was talking about. Very polite, very happy about terms and conditions. I’m happy about the fortnightly payments amount
Service Review
Great, very professional
Slim Apuita - 2 years ago
Seniors Life Insurance
Product Review
I never thought that it was that easy to apply for a life insurance policy until I came across the seniors life insurance policy add on television and with high cost of living I can't to live berdern behind for My family to pay so I applied and now I am very very happy thank you Australia seniors insurance for you have made me the most happiest man on earth. Thank you and God Bless.
Trusted Customer - 2 years ago
Seniors Life Insurance
Product Review
Peter Rivers - 2 years ago
The life insurance policy is too expensive. tried to...
Seniors Life Insurance
Product Review
Over priced for the amount offered to me. Tried to cancel the policy but have to wait for a customer service rep to call me within 48 hours. Still waiting. Most insurance companies can cancel your policy on the spot when you phone to cancel a policy.
Service Review
The life insurance policy is too expensive. Tried to cancel the policy but can’t cancel immediately, have to wait for a service rep to call me within 48 hours of asking to cancel my policy. Most other companies can. Cancel policies immediately.
Karen Hall - 2 years ago
Most helpful and answered all of my questions. ...
Seniors Life Insurance
Product Review
All my questions were answered by a very competent person and I am more than satisfied with my result. Thank you 👍😊
Service Review
Most helpful and answered all of my questions. Thank you, 👍😊
Trusted Customer - 4 years ago
Very good service
Seniors Term Life Insurance
Service Review
Very good service
Nicole Todd - 4 years ago
Excellent customer service easy to deal with...
Seniors Term Life Insurance
Service Review
Excellent customer service easy to deal with straightforward
Ricky Parker - 4 years ago
Customer service was excellent
Seniors Term Life Insurance
Service Review
Customer Service was excellent
Trusted Customer - 4 years ago
She was very helpful and explained everything,great...
Seniors Term Life Insurance
Service Review
She was very helpful and explained everything,great customer service person
Colin Triefus - 4 years ago
For the most part in my discussions with your staff...
Seniors Term Life Insurance
Service Review
For the most part in my discussions with your staff they were courteous, patient and wanted to help - These qualities and the approach that staff take to customers are most important when dealing with Seniors over this type of issue.
Wayne Lawless - 4 years ago
Very helpful, no problem answering my inquiries in a...
Seniors Term Life Insurance
Service Review
Very helpful, no problem answering my inquiries in a pleasant manor, very easy to converse with over the telephone. Also the premiums are affordable even as a non wealthy member of the community.
Trusted Customer - 4 years ago
All my questions were answered extremely well.
Seniors Term Life Insurance
Service Review
All my questions were answered extremely well.
Joan Cox - 4 years ago
The person i spoke to was so polite and professional...
Seniors Term Life Insurance
Service Review
The Person I spoke to was so polite and professional it was a change to talk to someone so pleasant
Trusted Customer - 4 years ago
Explained every thing well answered all my questions
Seniors Term Life Insurance
Service Review
Explained every thing well Answered all my questions
Trusted Customer - 4 years ago
Nice and easy
Seniors Term Life Insurance
Service Review
Nice and easy
Urmila Devi - 4 years ago
Great service with clear iinstruction provided....
Seniors Term Life Insurance
Service Review
Great service with clear iinstruction provided. Friendly and easy to talk to.
John Grant Mcewan - 4 years ago
Patience knowledge a gentleman clear and concise
Seniors Term Life Insurance
Service Review
patience knowledge a gentleman clear and concise
Trusted Customer - 2 years ago
Life assurance policy purchased, with a follow-up call...
Seniors Life Insurance
Product Review
Life assurance policy purchased, with a follow-up call for my wife's cover at 3pm on Friday 04 October. Clearly the department was busy, because at 4:40pm we still had not received the phone call to take my wife's details and verify everything, so I called to advise that she had not received the phone call. The gentleman I spoke with yesterday was pleasant and informative, as was the one I spoke with today, but I was a bit disappointed with the non-follow-up. I am hoping this is not going to be an example of the service in future, and I feel confident that it will not be.
Sam Coleman - 2 years ago
Have always shyed away from taken any offer to insure...
Seniors Life Insurance
Product Review
Have always shyed away from taken any offer to insure life, I am thankful the gentleman who called me on the phone really brought it home to my basic understanding ... thanks again
Trusted Customer - 2 years ago
Just signed up, let see how we go
Seniors Life Insurance
Product Review
Just signed up, let see how we go
Keith Alan Lepley - 2 years ago
I chose life assurance because i am getting older and...
Seniors Life Insurance
Product Review
I chose life assurance because I am getting older and need to make sure my family is financially secure
Trusted Customer - 2 years ago
The policy was very much like other offers from other...
Seniors Life Insurance
Product Review
The policy was very much like other offers from other providers. I chose Seniors believing they valued older australian customers but was hugely disappointed when I could not set up an online account to manage my policy simply because I did not have a mobile phone. When I contacted Aust Seniors their logic was that it was easier so that customers did not need to remember a login and password. Implying, I suppose that all seniors had memory issues, what a shame they don't tell you that up front.
Trusted Customer - 2 years ago
Good and clear communication with the...
Seniors Life Insurance
Product Review
Good and clear communication with the representative.... very professional and knows how to deal with seniors and Pensioners elders of Australia.... especially with the diversity and in our various communities in Australia. My partner and I are looking forward to our long term relationship with our chosen insurance group (Australia Senior insurance)... Mr/Mrs Reupena.
Robert Butterly - 2 years ago
Excellent service.
Seniors Life Insurance
Product Review
Excellent service.
Pauline Matene - 2 years ago
He knew what he was talking about. very polite, very...
Seniors Life Insurance
Product Review
He knew what he was talking about. Very polite, very happy about terms and conditions. I’m happy about the fortnightly payments amount
Slim Apuita - 2 years ago
I never thought that it was that easy to apply for a...
Seniors Life Insurance
Product Review
I never thought that it was that easy to apply for a life insurance policy until I came across the seniors life insurance policy add on television and with high cost of living I can't to live berdern behind for My family to pay so I applied and now I am very very happy thank you Australia seniors insurance for you have made me the most happiest man on earth. Thank you and God Bless.
Trusted Customer - 2 years ago
Seniors Life Insurance
Product Review
Peter Rivers - 2 years ago
Over priced for the amount offered to me. tried to...
Seniors Life Insurance
Product Review
Over priced for the amount offered to me. Tried to cancel the policy but have to wait for a customer service rep to call me within 48 hours. Still waiting. Most insurance companies can cancel your policy on the spot when you phone to cancel a policy.
Karen Hall - 2 years ago
All my questions were answered by a very competent...
Seniors Life Insurance
Product Review
All my questions were answered by a very competent person and I am more than satisfied with my result. Thank you 👍😊
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