Like many other companies in Australia and around the world, we’ve had to make some changes due to the unforeseen impact of COVID-19.

In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of new Travel Insurance policies until further notice.

We’re hopeful that the global response to COVID-19 will see us all travelling again soon. In the meantime, if you’re an existing policyholder and do require access to assistance or our policy documents, please view the resources below.

Need information about your policy?

Access existing customer policy documents and important information

Need information about making a claim?

Everything you need to know about starting a travel insurance claim

Travel Insurance Frequently Asked Questions

Am I covered for any claims related to COVID-19?

Your policy contains a general exclusion relating to pandemics. This means there is no cover for cancellation or rearrangement costs due to COVID-19 or for medical-related expenses if you contract COVID-19. The pandemic exclusion applies to all policies regardless of when your policy was purchased or your dates of travel.

If you are overseas and need emergency medical assistance, please contact our 24/7 Emergency Assistance team using the details listed below:

Seniors Emergency Assistance phone: +61 2 8883 7006

Seniors Emergency Assistance email: seniors24assist@hollard.com.au

How much excess will I pay when making a claim?

With our international cover options, you can choose between $0, $100, or $200 excess when setting up your policy. For our domestic cover, the excess payable is $50 per claim.

Can I cancel my travel insurance policy with Australian Seniors?

You are free to cancel your policy at any time, however you will only receive a refund if you cancel within the 14-day cooling off period and you have not exercised any rights under the policy.

Will my children or grandchildren be covered under this policy?

Yes – we will automatically cover any dependent children or grandchildren travelling with you at no extra cost, as long as they are under the age of 21 and listed on your policy. Additional terms and conditions in our Product Disclosure Statement may apply.

Does Seniors Travel Insurance cover trip cancellations?

Yes – cancellations are covered for certain events listed in our Product Disclosure Statement. Please note that we will not cover cancellations due to change of mind (such as if you no longer wish to travel or would like to change your destination).

What is the maximum trip duration covered under Seniors Travel Insurance?

Our single trip policies cover journeys up to 12 months long.