Planning for every scenario while you’re travelling is impossible, but with Seniors Travel Insurance you’ll know exactly what to do if something goes wrong. Take out a travel insurance policy with us and enjoy 24-hour access to AusAssistance, our emergency assistance partner.

AusAssistance gives you trusted advice if you face hardship or uncertainty while you’re abroad, including:

  • Worldwide telephone access to medical professionals
  • Medical evacuation or repatriation advice
  • Help with lost luggage
  • Lost/stolen travel document assistance
  • Aid with disruption of travel
  • Interpreter access and referral
  • Payment of approved medical services by claims process or redirection of hospital accounts

For more information or to speak to one of our friendly team members, call us on 1300 051 095.

Need more help deciding?

Request a FREE information pack

Everything you need to know about travel insurance

Need more help deciding?

Request a FREE information pack

Everything you need to know about travel insurance

Travel Insurance Frequently Asked Questions

Am I covered for any claims related to COVID-19?

Your policy contains a general exclusion relating to pandemics. This means there is no cover for cancellation or rearrangement costs due to COVID-19 or for medical-related expenses if you contract COVID-19. The pandemic exclusion applies to all policies regardless of when your policy was purchased or your dates of travel.

If you are overseas and need emergency medical assistance, please contact our 24/7 Emergency Assistance team using the details listed below:

Seniors Emergency Assistance phone: +61 2 8883 7006  

Seniors Emergency Assistance email:

How much excess will I pay when making a claim?

With our international cover options, you can choose between $0, $100, or $200 excess when setting up your policy. For our domestic cover, the excess payable is $50 per claim.

Can I cancel my travel insurance policy with Australian Seniors?

You are free to cancel your policy at any time, however you will only receive a refund if you cancel within the 14-day cooling off period and you have not exercised any rights under the policy.

Will my children or grandchildren be covered under this policy?

Yes – we will automatically cover any dependent children or grandchildren travelling with you at no extra cost, as long as they are under the age of 21 and listed on your policy. Additional terms and conditions in our Product Disclosure Statement may apply.

Does Seniors Travel Insurance cover trip cancellations?

Yes – cancellations are covered for certain events listed in our Product Disclosure Statement. Please note that we will not cover cancellations due to change of mind (such as if you no longer wish to travel or would like to change your destination).

What is the maximum trip duration covered under Seniors Travel Insurance?

Our single trip policies cover journeys up to 12 months long. 

Discover a safer way to travel

For total peace of mind on your next trip, call our friendly team now on 1300 051 095. We are here 8am to 8pm Monday to Friday. You can also request a call-back at a time that suits you.