Reviews
3277-3289 of 7077 reviews
3277-3289 of 6474 reviews
3277-3289 of 5991 reviews
Trusted Customer - 10 years ago
Good service providered by your consultant
Senior Funeral Insurance Plus
Product Review
It seems a fair product. Must read the information when i receive it.
Service Review
good service providered by your consultant
Trusted Customer - 4 months ago
A detailed comment was made on page 1 of this feedback...
Seniors Life Insurance
Product Review
I was very pleased with your first Representative Christian who was professional, understanding, kind and respectfully patient with my enquires. I would like to commend him highly. Sometimes elderly lonely people just want to have a little chat in between conducting business. Unfortunately I can not say the same for the second consultant Adrian, whom I was transferred to, for completion of the policy. While being very professional at his job, his manner to my additional enquiry was disappointing. While I understood and I took on board that he was following a set pattern of questions and was not to be interrupted, could I suggest that perhaps his customer service manner when conversing to aged clients be improved. It takes very little to be courteous, patience, and understanding when working in a company that is supposed to value and respect senior clients, as your company does. There are certain ways to get across a message without being what I consider a tad rude and condescending. When my husband passed away, three years ago, Seniors Life Insurance was there for me with kindness and compassion and I was greatly appreciative. Going on this premise, I decided to continue doing business with the company and increased my policy, because always in the past your reps were nothing but courteous. That is why I decided to enquire about the Life Insurance policy. But the interaction with your second representative left me feeling a bit angry and deflated, and I pondered the difference between the technique used between your two representatives, before deciding whether to cancel the policy and go elsewhere. Realising that this was a "one off" bad experience, I decided to stay with Seniors, nonetheless. And I am grateful for you providing this opportunity for the feedback so that another client, although they may be considered frustrating or infuriating with their enquiries, may be left at the end of the conversation with a sense of being in safe hands, thus having done something worthwhile for their loved ones, rather than being treated as a if they were nuisance. So please accept this as a positive as there is always room for improvement. and I would accept some form of response feedback from your company as as always word of mouth is very good for business. Thank you. Ann Marie Maitland
Service Review
A detailed comment was made on page 1 of this feedback as follows: and I was very pleased with your first Representative Christian who was professional, understanding, kind and respectfully patient with my enquires. I would like to commend him highly. Sometimes elderly lonely people just want to have a little chat in between conducting business. Unfortunately I can not say the same for the second consultant Adrian, whom I was transferred to, for completion of the policy. While being very professional at his job, his manner to my additional enquiry was disappointing. While I understood and I took on board that he was following a set pattern of questions and was not to be interrupted, could I suggest that perhaps his customer service manner when conversing to aged clients be improved. It takes very little to be courteous, patience, and understanding when working in a company that is supposed to value and respect senior clients, as your company does. There are certain ways to get across a message without being what I consider a tad rude and condescending. ETC ETC
Trusted Customer - 10 years ago
Public relations extremely good
Senior Funeral Insurance Plus
Product Review
Very impressed with Product
Service Review
Public relations extremely good
Trusted Customer - 9 years ago
Good customer service
Australian Seniors Final Expenses Insurance
Product Review
was the best out of all I checked
Service Review
good customer service
Trusted Customer - 10 years ago
Good knowledge of product and friendly staff
Seniors Pet Insurance
Product Review
Value for money
Service Review
Good knowledge of product and friendly staff
Trusted Customer - 3 years ago
Th gentleman was thorough, helpful and patient.
Seniors Home Insurance
Product Review
Service Review
Th gentleman was thorough, helpful and patient.
Trusted Customer - a year ago
Good value
Seniors Home Insurance
Product Review
Changed House & Contents insurance Better Premiums Affordable Good Communication from Consultant
Service Review
Good value
Maria Vecciarelli - 3 years ago
I would be very happy to recommend you to anyone as...
Seniors Car Insurance
Product Review
Service Review
I would be very happy to recommend you to anyone as your team have been very helpful and had patience with me me
Trusted Customer - 8 years ago
Actually they did everything right - i did not have to...
Seniors Funeral Insurance Top Cover
Service Review
Actually they did everything right - I did not have to query anything. The service was excellent and I certainly would recommend others to Seniors.
John Tracey - 3 years ago
Yes i would definitely recommend australian seniors...
Seniors Home Insurance
Product Review
Easy to understand policies & excellent value for what is covered which is extremely important when on a pension with no other income
Service Review
Yes I would definitely recommend Australian Seniors Insurance outstanding products great knowledgeable staff
Trusted Customer - 8 months ago
The girl i had on the phone was polite and patient and...
Seniors Car Insurance
Product Review
Great price, very helpful and patient staff.
Service Review
The girl I had on the phone was polite and patient and extremely helpful.
Trusted Customer - 8 years ago
Friendly & comprehensions explanations & answers to...
Seniors Funeral Insurance Top Cover
Product Review
There will always be some concerns regarding purchases
Service Review
Friendly & comprehensions explanations & answers to questions
Trusted Customer - 5 years ago
Excellent.
Seniors Home Insurance
Service Review
Excellent.
Trusted Customer - 3 years ago
Good value
Seniors Home Insurance
Service Review
Good value
Julia Cullen - 4 years ago
Easy to register and pay. rates are reasonable and...
Seniors Landlords Insurance
Service Review
Easy to register and pay. Rates are reasonable and competetive
Johanna Schoon - 5 years ago
Very informative friendly person made everything easy
Seniors Term Life Insurance
Service Review
Very informative friendly person made everything easy
Trusted Customer - 9 years ago
Was a bit long but overall good
Senior Funeral Insurance Plus
Service Review
Was a bit long but overall good
Trusted Customer - a year ago
They were very helpful, understanding and were able to...
Seniors Car Insurance
Service Review
They were very helpful, understanding and were able to provide an option which other insurers with whom I've spoken don't offer.
Trusted Customer - 5 years ago
Excellent customer service, making the process very...
Seniors Funeral Insurance
Service Review
Excellent customer service, making the process very easy
Trusted Customer - 4 years ago
Excellent follow-up & complete information. great...
Seniors Home Insurance
Service Review
Excellent Follow-up & complete information. Great Service. value of premium for insurer
Trusted Customer - 3 years ago
Generally good but phone call not returned
Seniors Car Insurance
Service Review
Generally good but phone call not returned
Magdalena Dorl - 4 years ago
Staff knowledge of the products they’re selling and...
Seniors Term Life Insurance
Service Review
Staff knowledge of the products they’re selling and explained it in a friendly manner
Trusted Customer - 5 years ago
Over the top too much try one reading for multiple...
Seniors Funeral Insurance
Service Review
Over the top too much Try one reading for multiple policies As if a person can absorb two times Of that garble Unnecessary and the poor operator I had to fo double take cause two policies Update your system
Trusted Customer - 9 years ago
Very polite, respectful consultant. explained in...
Australian Seniors Final Expenses Insurance (Level + 5%)
Service Review
Very polite, respectful consultant. Explained in detail any queries I had. Also explained my policy very clearly
Gillian Davenport-lang - 3 years ago
Seniors Car Insurance
Product Review
Trusted Customer - 7 months ago
I'm happy to be with seniors life insurance
Seniors Life Insurance
Product Review
I'm happy to be with Seniors Life Insurance
Trusted Customer - 9 years ago
Got what i needed, & the consultant answered all my...
Seniors Funeral Insurance Top Cover
Product Review
Got what I needed, & the consultant answered all my questions
Trusted Customer - 9 years ago
A competitive value-for-money insurance.
Australian Seniors Final Expenses Insurance
Product Review
A competitive value-for-money insurance.
Trusted Customer - 3 years ago
Seniors Car Insurance
Product Review
Trusted Customer - 9 years ago
Australian Seniors Final Expenses Insurance
Product Review
Frank Frost - a year ago
Very friendly and helpful from georgia who was helping...
Seniors Life Insurance
Product Review
Very friendly and helpful from Georgia who was helping us with our Lifr Insurances changes. Thank you so much.
Trusted Customer - 9 years ago
Senior Funeral Insurance Plus
Product Review
Trusted Customer - 4 years ago
Seniors Term Life Insurance
Product Review
Trusted Customer - 8 months ago
Easy to set up, and easy to understand. plus their...
Seniors Car Insurance
Product Review
Easy to set up, and easy to understand. Plus their pricing is realistic.
Trusted Customer - 3 years ago
I got my insurance on line & it was simple & straight...
Seniors Home Insurance
Product Review
I got my insurance on line & it was simple & straight forward. A customer service agent contacted me to ask if I needed any assistance or further information but everything was so easy I didn’t need any help
Trusted Customer - 8 years ago
Good policy coverage at reasonable price
Seniors Funeral Insurance Top Cover
Product Review
Good policy coverage at reasonable price
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