Frequently Asked Questions - Overseas Medical Assistance

What is AusAssistance and how does it work?

AusAssistance is a 24-hour emergency help line that gives you access to advice and support in the event of a medical emergency or other hardship while you’re overseas. It is provided free of charge to all Seniors Travel Insurance policyholders for the duration of your trip.

To access this service, simply call the number shown in the Product Disclosure Statement.

What does AusAssistance do?

AusAssistance provides 24-hour support in locating and directing you to local medical or hospital care wherever you are. It can also help with resolving issues relating to lost or stolen documents, lost luggage, travel delays, medical evacuation and more.

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Travel the safer way

For total peace of mind on your trip call our friendly team today. We’re here 8am to 8pm Monday to Friday, and 9am to 2pm Saturdays on 1300 051 095.