Most Frequently Asked Questions

1. I have booked a trip but can no longer go because my employer has cancelled my leave – is it covered?

No – the policy excludes cover for losses arising from an employer’s request.

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2. I have been charged extra to change my itinerary as I can't meet a friend in London – can I claim?

No – the policy excludes cover for a change in plans.

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3. My trip to Fiji was cancelled due to cyclones – can I claim?

Yes – subject to the policy limits, terms, conditions and exclusions.

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4. My mother died after being sick for 6 months – can I claim travel cancellation?

No – but we cover loss of deposits and cancellation charges arising from the unforeseeable death of a relative. Subject to the policy limits, terms, conditions and exclusions.

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5. I suffer from pre-existing medical and physical conditions. Can I claim for Medical/Hospital/Additional Expenses if I need treatment when overseas?

No – except if you have a covered condition listed in the “Pre-existing Medical Conditions” section.

For further information or to speak to one of our customer service representatives, please call 13 13 43.

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