Most Frequently Asked Questions

1. Is clothing damaged or stained inside a suitcase due to leakage of deodorants etc, covered?

Yes - subject to terms and conditions and limits.

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2. What is the limit of cover for any one article on the Seniors One Trip Travel Insurance policy?

$500 for any one item or set or pair of items.

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3. What is the limit of cover for any one article on the Seniors Annual Travel Insurance (International) policy?

$750 for any one item or set or pair of items.

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4. What is the limit of cover for any one article on the Seniors Annual Travel Insurance (Domestic) policy?

$500 for any one item or set or pair of items.

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5. Is a video camera or any other item on loan or hire for the trip covered?

Yes – we regard these items as ‘personal effects’, but you must make sure they are not already insured by the owner – who can claim on their own policy. Subject to terms and conditions and limits.

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6. Are spectacles, contact lenses, false teeth, wheelchairs, artificial limbs, etc, covered?

Yes - subject to terms and conditions and limits.

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7. What happens if the carrier ‘temporarily’ misplaces the total luggage for more than 24 hours?

We will reimburse you for essential emergency items of clothing and toiletries up to the amount specified in the product/plan you purchase.

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8. The customs department will not allow me to bring in wooden carvings - can I claim?

No - confiscation or destruction by customs or other authorities is not covered.

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9. Credit cards were stolen and used by the thief to buy several items - what can be claimed?

The cost of obtaining replacement credit cards maybe covered plus your personal legal liability arising from their illegal use is covered providing that you comply with all card conditions prior to and after the theft.

For further information or to speak to one of our customer service representatives, please call 13 13 43.

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