Most Frequently Asked Questions

1. Is there any excess on each claim?

Yes - $100 on International Plans and $50 on Domestic Plan.

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2. I have purchased a Seniors One Trip Travel Insurance policy and I have decided to extend my 3 weeks trip by another 2 months, will you extend my policy?

No - but a new Seniors One Trip Travel Insurance policy can be taken out for the extra 2 months.

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3. I have purchased a Seniors Annual Travel Insurance policy and I have decided to extend my 45 days trip by 5 days, will you extend my policy?

No, each trip covered under the Seniors Annual Travel Insurance policy may be for a maximum of 45 days only. For extended cover you would need to purchase an additional Seniors One Trip Insurance policy.

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4. Can an Insured cancel their Seniors One Trip Travel Insurance policy?

No - unless it is during the cooling off period.

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5. Can an Insured cancel their Seniors Annual Travel Insurance policy?

Yes, at anytime by telling us in writing.

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6. Why is your policy so cheap?

We can maintain competitive premiums because a lot of our policies are sold online which means minimal administrative costs are passed onto consumers.

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7. If I take my grandchildren, will they be covered under the Policy?

Yes - Dependent Children and Grandchildren and 2 other Unrelated Children as defined in the Policy Wording and PDS– who are up to and including 21 years of age, are covered for free when you purchase this policy. There are no restrictions on the number of Dependent Children and Grandchildren to be included. All Dependent Children and Grandchildren/Unrelated Children must be named on the policy. If you need to add more than 5 Dependent Children, please call 13 13 46.

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8. Does the policy cover trip cancellations?

The policy does cover trip cancellations in certain circumstances, however please refer to the Policy Wording and PDS for full explanation and defined terms.

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9. Is there a maximum travel period that the Seniors One Trip Travel Insurance will cover?

Yes - the maximum journey period covered is 6 months under the International Plan and 3 months under the Domestic Plan. If however you are planning to travel longer, you are able to purchase two policies to cover the total travel period - i.e. you are travelling for 7 months, you can purchase a policy for the initial 6 months and then another for the dates travelled in the last month.

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10. Is there a maximum travel period that the Seniors Annual Travel Insurance will cover?

Yes - the maximum trip period covered is 45 days. You can purchase an additional Seniors One Trip Travel Insurance policy for up to 6 months under the International Plan, if required.

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11. Do I need to provide a medical certificate?

No - you do not need to provide a medical certificate to take out this policy.

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12. Can my friend take up this policy if she doesn't have a Seniors Card?

Yes - you don’t need to hold a Seniors Card to take out the policy.

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13. How old do I have to be to apply for Seniors Travel Insurance?

You must be at least 18 years old when you apply.

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14. What is the maximum age I can apply for Seniors One Trip Travel Insurance?

You must not be over 89 years old when you apply.

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15. Can I pay by cheque?

Our preferred payment method is credit card. We accept Visa, MasterCard, AMEX and Diners Club Card. For alternative payment methods, please call 13 13 43.

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