Funeral Insurance

How to make a claim on your cover

We understand how difficult it can be to face the loss of a loved one. That's why the benefit is paid as soon as we receive the completed claim documents, without any unnecessary delay. Accidental Death claims will be paid as soon as proof of Accidental Death is received.

Just follow these simple steps:

1. Your beneficiary, family member or yourself should call us on 1300 73 7697 and let us know that a claim will be lodged. We will provide you with a Claims Booklet once notified of the claim.
2. Collate these completed forms and documents:
   • Claim booklet
   • A certified copy of evidence of death
   • A certified copy of evidence of deceased's age
   • A certified copy of proof of your identity and your relationship to the deceased
   • The original Policy Document and Policy Schedule.
   • If you would like the benefit amount paid directly into a bank account you can also include a completed Direct Credit Authority.
3. Mail the forms and documents as soon as possible to

   Claims Department
   GPO Box 1679,
   Crows Nest NSW 1585